Another printer problem in the world of information technology. This time an individuals Canon Pixma MG6320 quit working on their Macintosh computer. Here is there initial question quoted verbatim.
My Canon Pixma MG6320 printer will not print. It has a code that says printer is not responding even though it is directly plugged into my computer.
I was not able to find out what exact version of Macintosh operating system they had. However, I will share with you the solution to this predicament. This error message they received of the printer is not responding MAC was visible on their Macintosh computer and not the display on the printer itself.
Remove all instances of printer software from “Applications”. Remove all instances of your printer from “Printers & Scanners”. Download and install the Canon Pixma MG6320 printer software.
Your Macintosh operating system should be automatically detected by browsing the link above. Now you want to make certain that you are on the “Drivers” tab. Under “Recommended Drivers” look for a “CUPS Printer Driver”.
Download and install this printer driver. Hopefully, you should be able to now print successfully. My customer was able to print after following this instructions. If you need to scan, there maybe an “ICA Driver”.
You would just download and install this scanner driver. If you are still not able to print to your Canon Pixma MG6320 after following my instructions, I will give you an additional tip that may fix your problem. Power off your printer.
Disconnect power cable from a wall outlet. Disconnect Universal Serial Bus printer cable from both printer and your computer. Press and hold power button on printer for 30-60 seconds.
Leave that printer disconnected from a power source for 5-10 minutes. Reconnect Universal Serial Bus cable and power cable. Power on your printer and see if it will now print.
If you still cannot printer, after following my first two tips, try installing the Canon Pixma MG6320 software onto a different Macintosh computer. Also, you could install the software onto a Microsoft Windows operating system. You want to use the process of elimination and find out if it is your computer or the actual printer that is the culprit.
If you can now print from another computer, then you have answered your own question. You may be able to manually remove the printer driver from this the following example folder on your Macintosh.
/Library/Printers/Canon
You would just delete or move to the trash that folder. As an added tip, empty the trash can on your Macintosh. On at least one occasion, when installing printer software I kept having the same problem I was working on until I emptied the trash can.
Now you want to go ahead and reinstall the printer software. In severe cases you might have to reinstall the Macintosh operating system in order to print to your Canon MG6320 printer. Hopefully, you will not need to do that.
These instructions were written for a Macintosh computer and a Canon Pixma MG6320 printer. You can certainly use these instructions and tips for other Macintosh operating systems and potential other printers with the same or similar type of error.