Category: Software Problems

Another information technology problem in the world order. This time an individual was having problems installing Visual Foxpro 9 on a Microsoft Windows 2012 R2 server. This is the original question quoted verbatim below.

I’m trying to install Visual Foxpro 9 on a Windows server 2012 R2 and get the message about software components that are installed on your computer do not match the version required for Visual FoxPro. You must install a different version of these components. What software components are they referring to?

Is there an error log created I can look at?

This individual had not tried any other troubleshooting. They just did not know how to install Visual Foxpro 9 on their Microsoft Windows 2012 Server R2. Here is my response to this quagmire.

These are the additional components required for that software to function.

• Microsoft Windows Installer 2.0

• Setup Runtime Files

• Microsoft Data Access Components 2.7

• Microsoft SOAP Toolkit 3.0

This individual had one more question. They were not quite sure what Microsoft Windows setup files to install. I did not actually know either. I just assumed that they would need to install the Microsoft Visual Foxpro 9 setup files.

They gave my service a high enough score, so that I would become compensated. Often times when customers do not respond back and especially if they provide a positive score on your help, that usually means that you helped solve their problem.

Sometimes in information technology, you as a technician must travel outside your comfort zone so to speak and try helping solve a problem that you may not 100 percent have knowledge in. I honestly have not had that much if any experience with Microsoft Visual Foxpro software. I have never used it myself personally nor installed it on any of my computers.

However, many moons ago I may have had to install it on a corporate or government client computer. As a technician you learn certain troubleshooting techniques that can solve problems. Quite frankly I do not have that much experience with Microsoft Windows server.

Visual Foxpro 9 Install – on Windows Server 2012 R2 Video Transcript

00:00
you’re live according to youtube
00:05
alrighty so i haven’t made one of these
00:07
tech
00:08
type videos in a while i don’t know why
00:10
i am
00:12
but i decided to go back through my
00:14
archives and i have a
00:16
boatload of videos i could make at least
00:19
over 100 close to 200
00:22
and i’m not making that shit up as a
00:24
real world computer technician that
00:25
solves computer problems every day
00:27
all right let’s cut to the chase so this
00:30
one deals with
00:31
fox pro visual fox pro
00:35
and how to install it on
00:38
windows server so let’s just cut to the
00:40
chase i’m trying to install
00:42
vfp i fucking hate acronyms
00:46
on a windows server 2012 r2
00:50
and get the message about software
00:52
components that are installed on your
00:53
computer
00:54
do not match the version required for
00:56
visual foxpro
00:58
you must install a different version of
01:00
these components what software
01:01
components are they referring to
01:03
is there an error log create i can look
01:05
at okay so
01:06
acronyms i despise vfp9
01:10
stands for visual fox pro
01:14
professional 9
01:17
by micro crap micro ship micro slot
01:20
wind blows well incorporated
01:30
and i have not written the blog post but
01:32
i will write it
01:33
after the make recording the video and
01:35
the live stream
01:36
and then it’ll be short so
01:40
you can click on the dis the blog post
01:42
in the description box below of this
01:44
youtube video that’ll take you to my
01:46
website ainacomputers.com
01:48
for written instructions on how to
01:51
overcome this and
01:54
successfully install visual fox pro
01:57
version 9
01:58
on a windows microsoft windows server
02:02
2012
02:03
r2 which stands for i think
02:06
it stands for release to release
02:08
candidate 2.
02:10
all right now here’s the answer
02:16
these are the additional components that
02:19
are required for
02:20
visual fox pro 9 to function on
02:23
windows server 2012 and probably every
02:28
microsoft operating system but this
02:30
video is kind of
02:33
you know targeted towards server 2012
02:37
but you could definitely use
02:40
the tips and the solution
02:43
if you’re using other microsoft
02:45
operating systems
02:46
so here’s what you’re going to have to
02:48
also install
02:50
you’re going to have to install
02:51
microsoft windows installer 2.0
02:53
not not 1.0 2.0
02:57
setup runtime files that’s number two
03:00
microsoft data access components version
03:02
2.7 number three
03:04
and number four microsoft soap
03:06
[Laughter]
03:09
i love it microsoft as
03:13
crooked and criminal and corrupt as they
03:15
are
03:16
they need to pun intended in advance
03:19
clean up their fucking shit clean up
03:21
their act
03:21
alright microsoft
03:24
soap toolkit 3.0
03:29
and soap is a pawn but also that is
03:33
probably an acronym
03:34
so those four components must be
03:36
required
03:37
in order for you to install microsoft
03:40
visual
03:41
fox pro 9
03:44
on a microsoft windows 2012 server
03:48
release 2. so microsoft windows
03:52
installer 2.0 the setup runtime files
03:54
and then also the microsoft data access
03:56
components 2.7
03:58
and then microsoft soap toolkit 3.0
04:02
i probably this is this is i’m not going
04:04
to tell you when
04:05
i answered well when i helped the
04:07
customer it’s
04:09
it wasn’t 10 years ago but it wasn’t
04:11
like it was yesterday i’ve got a a
04:13
backlog of all of these
04:16
see what i do is and there’s a concept
04:20
in marketing
04:21
where you take information
04:24
and you earn multiple different ways
04:27
from that
04:28
same information which i’m not going to
04:29
give out my secrets on
04:31
what the the exact type and the exact
04:35
number
04:36
ways that i monetize my point is that i
04:38
monetize
04:39
the information that i know as a
04:40
computer technician a real
04:43
world computer technician not one of
04:45
these youtube technology
04:46
shields did you know that some of the
04:48
youtube technology shills
04:50
live in gated communities
04:56
and meanwhile the rest of us are lucky
04:58
that we even have employment or we’re
05:00
lucky that like myself that i’m
05:02
self-employed
05:03
and yet these motherfuckers live in
05:06
gated communities
05:08
with their arrogancy and selling coffee
05:11
mugs with their pun intended with their
05:13
anyways i digress back okay so that’s it
05:17
they had one additional question okay
05:20
they said that they were going to try
05:21
the
05:22
those four components that i told them
05:25
was required
05:26
i probably looked up the requirements
05:28
for
05:29
visual fox pro version 9 and it probably
05:32
didn’t matter
05:33
if it was on the server or not and it
05:36
had a list and i gave them the list
05:38
now i don’t know why i did usually i
05:40
include a direct link to
05:41
even microsoft as proof i learned that
05:44
many years ago
05:46
prove what you know it’s not that you
05:49
think you know
05:50
it’s pro you you know prove it i don’t
05:53
know this website and i’m never going to
05:54
tell you what third party company i earn
05:56
supplemental income
05:58
and you know helping computer neophytes
06:01
and
06:01
they yell at us and let’s see when was
06:04
the last time i was cussed at it’s been
06:06
about a month
06:07
or they get all they americans are
06:10
fueled
06:11
by their emotions because they refuse to
06:14
use
06:15
logic you know what i’m saying
06:21
so now they had an additional more
06:24
specific question
06:24
what exactly are the windows setup files
06:30
i didn’t know
06:34
i’m not a server administrator and i
06:36
don’t think i’ve ever used visual foxpro
06:39
i’m trying to think of i’ve ever used
06:41
that goddamn fucking program
06:42
in decades of you know experience
06:45
multiple decades now maybe one time
06:49
some clown had it on their computer or
06:51
or you know what
06:52
i might have used it once or twice or i
06:54
might have had to troubleshoot an issue
06:55
at a corporation
06:56
because the end user used visual fox pro
07:00
but me personally i’ve never bought it
07:03
no i don’t buy microsoft products
07:05
i would never have a use for it so
07:09
however i am proficient enough efficient
07:12
enough
07:13
that i can a lot of times help people
07:15
and but i was honest i just said i don’t
07:17
know
07:18
because again how would i know if i’ve
07:19
never used the software if i’ve never
07:21
really fit i’m
07:22
i don’t even know if i’ve ever installed
07:23
it maybe once or twice i had to
07:25
fucking reinstall it for somebody about
07:28
a thousand years ago
07:30
okay i assumed that they are the visual
07:33
fox profiles
07:35
i just said i don’t know i’m assuming
07:37
that they are the visual fox
07:38
profiles so it could be semantical
07:42
the windows setup files now i didn’t
07:44
really include that in my verbage
07:46
i said microsoft windows installer 2.0
07:49
that’s a specific
07:51
component i said this oh the setup
07:53
runtime files
07:56
i don’t know what the fuck they’re
07:57
referring to
07:59
maybe they were confused by set up run
08:01
time i this happens a lot
08:04
on this fucking goddamn website that’s
08:06
an albatross but i am able to you know
08:08
earn a decent living when i’m not also
08:11
making dumb shit videos on youtube
08:13
and you know blah blah blah blah blah
08:15
blah blah and begging you for money
08:17
oh but i live in a gated community and
08:19
i’m a youtube technology
08:20
chill and i have i don’t even mold my
08:24
own lawn
08:25
and i’m not making that shit up all
08:27
right
08:30
that is it that is how you just have to
08:34
install those four components and this
08:37
individual
08:38
at the time the way i get compensated
08:41
has changed i’m not going to go over
08:42
that but back in the day
08:43
basically what would happen is i work
08:45
for free we got we got ripped off a lot
08:48
and this company probably needs to get
08:49
sued the one that i’m still working for
08:51
because of this but whatever basically
08:54
back in the day
08:56
a customer would this is over time this
08:58
is our time i already gave you the
08:59
solution install those four components
09:01
call it a day
09:02
you know what i’m saying or better yet
09:04
just fuck microsoft don’t use it
09:06
i don’t know why you need to use
09:08
microsoft visual foxpro
09:10
i’m not sure why you’re using you know
09:12
windows server 2012 because it’s a fact
09:15
that linux servers outperform
09:17
maybe maybe not in every area but samba
09:20
samba blows away the windows ntfs you
09:24
know
09:24
server file server anyways this is
09:28
overtime now
09:29
so what you’ll notice is oh back in the
09:32
day
09:33
we i’m not going to give out specifics
09:36
but back in the day
09:37
in order for me to get compensated for
09:39
helping a
09:42
client like i just did they would have
09:45
to
09:46
give me a certain score if my score
09:49
wasn’t high enough guess what i did not
09:52
get paid
09:53
even though i helped them even though
09:56
they said oh thank you or oh well
09:58
well it works now
10:02
see see so we so
10:05
a lot of us technicians and i’ve been
10:07
working on this website for over
10:09
10 years now off and on and so basically
10:12
we were fucked over
10:14
and you know you could you well you
10:16
could argue we were working for free
10:19
we solved problems but unless we were
10:22
given a
10:23
certain score or a lot of times well
10:26
even before that i don’t want to anyways
10:27
i don’t
10:28
you know what i’m just bitching and
10:29
moaning about capitalism
10:31
which all right so let me
10:34
uh since i’m doing overtime i gotta run
10:37
my last video
10:39
i don’t know what my problem was i made
10:41
a video about
10:42
a o n n wireless mouse that now i’m i
10:46
have in my hand that i’m actually using
10:47
on this desktop computer but anyways
10:49
it’s a long story
10:51
every computer store i’ve ever walked
10:54
into
10:54
whether it’s a micro center or well best
10:57
buy isn’t technically a computer store
10:59
but they do sell computer
11:01
computers and laptops and components and
11:03
accessories and
11:04
same thing with like a walmart i’ve
11:08
never seen a full-size
11:09
mouse so i made the now i made a
11:12
i may have sounded like an idiot in one
11:14
but you know what i
11:15
admit that i don’t know everything oh i
11:18
know the youtube technology shills that
11:20
live in gated communities
11:23
you know i’m saying they’re so wealthy
11:25
that they don’t even have to mow their
11:26
own lawns
11:27
because they live in a gated community
11:29
with you know acres and acres and acres
11:31
so they’ve never probably had to you
11:33
know work a real job ever
11:35
although they claim that they know about
11:37
information technology
11:39
but do they really
11:42
but seriously every i i can’t ever
11:45
remember
11:45
a wireless mouse that i’ve ever seen for
11:48
sale
11:49
be a full-size mouse you know what i’m
11:51
saying
11:52
most wired mice are larger
11:56
and they they full your they they fit
11:59
your hand
12:00
nicely most wireless mice even like this
12:03
one
12:04
and especially the logitech they’re
12:06
fucking so small
12:08
that i i’m not even a giant it’s not
12:10
like i have fucking huge hands
12:12
that could you know choke i don’t know
12:15
what bureaucrat or i’m just joking
12:18
oh my oh my god i better run now oh i’ll
12:20
get my
12:21
video pulled for that comment or you
12:23
know what i’ll just get my youtube
12:24
channel
12:24
you know completely terminated at
12:26
midnight
12:29
so i looked up online and companies like
12:31
logitech i don’t know if onn makes a
12:34
full-size wireless mouse
12:36
but i swear when i’ve gone to stores
12:38
i’ve never seen them it’s always the
12:39
small ones
12:40
and it always annoyed me but then i i
12:42
just i was curious i was like
12:45
do the mice manufacturers only
12:49
manufacture you know small
12:53
handheld wireless mice or well i knew
12:56
they sold
12:57
larger ones but it’s like every store
12:59
i’ve ever been in i’ve never seen them
13:00
it could be that walmart will sell out
13:03
quickly maybe of the
13:04
of the larger mice maybe they don’t have
13:06
they don’t have as many in stock i don’t
13:08
know or micro center
13:09
well logitech and other mice
13:12
manufacturers they actually make full
13:14
size mice
13:14
that are wireless but i think they’re
13:17
actually more expensive
13:19
so i just thought i’d let you know that
13:20
my next video is probably
13:22
you’re gonna probably hear me cuss a lot
13:24
more in the future
13:26
i’m gonna get angry and anger because
13:28
you know what i’m gonna start making
13:29
videos where i actually help people
13:31
with their computer problems and then
13:32
i’m going to have you know
13:34
for i’m going to have i’m already
13:38
mentally ill
13:40
any any person that chooses information
13:43
technology
13:45
as their way to make a living
13:48
they must be mentally ill i would never
13:50
recommend it never
13:52
no down down especially working for
13:55
these corporations
13:56
or the government so
14:00
what’s gonna happen is i’m gonna have
14:02
flashbacks
14:03
of all the times i’ve had to dealt with
14:05
these goddamn fucking end users
14:08
especially online they cuss at us oh
14:11
there was another there was a
14:13
end user today that started cussing at
14:15
one of my
14:16
colleagues i guess if you want to call
14:18
him and i reported them
14:20
they started cussing and saying this was
14:22
shit service oh yeah
14:23
they’re nasty they yell at us they cuss
14:26
that i’ve been threatened
14:27
now i have not received a death threat
14:29
yet bet but
14:31
if i ever receive a death threat on this
14:33
third party website
14:34
i may have to expose them i mean because
14:37
my conscience
14:38
cannot allow it anymore i’ve been
14:40
threatened
14:41
legally before about and i told this
14:43
before three or four months ago some
14:45
motherfucker kept railing on me
14:47
and he finally he asked me what my my
14:49
name was
14:52
i mean they’re creepy on on this part
14:54
americans are creepy they stalk you
14:56
yeah he was like i think he was going to
14:58
try to stop me
14:59
and of course but since we’re lower
15:02
level bitches
15:03
we’re support technicians we’re not
15:05
allowed to yell back
15:06
we’re not supposed to cuss back at them
15:08
or i’ve seen other technicians get into
15:12
arguments back and forth i almost never
15:15
do i just ignore them
15:18
but like two or three months ago i got a
15:21
complaint
15:21
claiming i was rude rude
15:26
i’ve been on this website for 10 years
15:28
and i’ve had to put up with your goddamn
15:30
fucking bullshit
15:32
from the our customers and you’re
15:34
claiming i was rude
15:36
oh and when i went back to look at the
15:39
ticket so to speak
15:40
where they claimed i was rude i couldn’t
15:42
find it it was gone it was even gone off
15:45
the internet
15:46
and there’s a clue i’m not gonna go into
15:48
that but i could not find it
15:50
so i think they might have been the
15:51
moderator all the moderators they stalk
15:54
us
15:54
like i remember i know this is over time
15:56
but i have talked about it it’s good
15:58
therapy
15:59
as a as a real world computer
16:02
informational
16:03
technician this is the kind of bullshit
16:05
that you’re gonna have to put up with
16:06
even when you work for corporations even
16:08
when you work for the government
16:10
when you walk into anywhere and your job
16:13
is to help people with
16:14
information technology whether it’s a
16:16
smartphone a laptop a server
16:19
network connection dsl wireless you
16:22
yeah no other industry that i know of is
16:25
like this
16:25
oh and they’re cheapskates they’re
16:28
fucking
16:29
so cheap the mother they don’t even oh
16:32
my god if they’re bothered to pay fifty
16:34
dollars or a hundred dollars
16:36
for tech support they’re outraged when
16:39
was the last time you heard somebody go
16:41
go into a starbucks and demand free
16:43
coffee
16:44
or you get your tires changed at
16:47
pureless or
16:48
discount tire or wherever and
16:51
after the technician has balanced your
16:54
tires and kissed your ass
16:55
and you know blah blah then the customer
16:58
demands that you refund all the
17:00
the labor no other industry is like
17:03
information technology
17:04
it is just disgusting it’s toxic and so
17:08
i
17:08
would i don’t give out advice but if you
17:11
think that you’re going to get a job in
17:12
information technology
17:13
and you think it’s not going to be
17:14
stressful and you think that people are
17:16
going to be nice to you
17:17
bullshit it’s the opposite they’re rude
17:20
they’re condescending
17:22
they’ll threat even in person no i’ve
17:25
never received
17:26
a death threat on this website but
17:27
pretty damn close so to wrap up my story
17:30
the this one motherfucker he kept
17:33
threatening
17:34
legal litigious on me he’s like well i’m
17:38
gonna take you to court
17:39
and i’m like well for what well i didn’t
17:42
ask that i was just like myself
17:44
what for and then he kept railing on me
17:47
and he finally asked me what my name was
17:48
and i didn’t i’m not going to give him
17:51
my name fuck him
17:52
and then he finally threatened me again
17:54
he he threatened me
17:55
he said you have 24 hours to you know
17:59
give me your name or tell me who you are
18:02
because i’m going to sue you or whatever
18:03
whatever and
18:06
now i thought he was bluffing and
18:09
i was like okay and i never heard from
18:11
him again and i’ve never no no fuck you
18:13
fuck you motherfuckers if you think
18:15
you’re gonna fucking
18:16
sue me directly go fuck yourself
18:20
but this is the i would never recommend
18:22
that anybody
18:23
be ha have a career aspirations and
18:27
information technology
18:29
no don’t do it absolutely don’t do it
18:32
become self-employed and learn like
18:35
languages
18:36
learn how to code in php or java or
18:39
javascript or
18:41
well learn how to create applications on
18:43
the android operating system
18:45
and down the future you know 10 years
18:47
from now who knows what will
18:49
what will be the latest and greatest
18:51
programming language
18:52
learn how to code learn how to create
18:54
applications
18:55
because otherwise you’ll turn into a you
18:57
know
18:59
an old and bittered angry
19:02
motherfucker that starts yelling about
19:05
all the goddamn fucking shit that he had
19:07
to put up with
19:08
decades trying to fucking help people
19:11
with their goddamn computer problems
19:15
adios
19:19
all right now now i gotta go through the
19:21
bullshit with youtube now
19:24
you know what i’m saying okay so let’s
19:28
stop the stream oops
19:34
okay let’s see so okay
19:37
all right

I recently was working on another project where by a program called Pocket Sphinx required sound files recorded in 16 kHz sample rate. My preferred Linux sound converter application at this time is most apropos called SoundConverter. This free and open source Linux SoundConverter program does not have 16 kHz available as a re-sample rate.

One possible solution was to use dconf editor to add the 16 kHz sample rate to this Linux SoundConverter program. However, I could not find any entries under /org for this program. I looked in all the available configuration files using dconf editor to no avail.

I decided to then search for this Linux SoundConverter program files by typing in the following command:

whereis soundconverter

This was the output from that Linux command:

whereis soundconverter
soundconverter: /usr/bin/soundconverter /usr/share/soundconverter /usr/share/man/man1/soundconverter.1.gz

I browsed to the /usr/share/soundconverter directory using this command:

cd /usr/share/soundconverter

I then listed all the files and folders in this directory by performing this command:

ls -al

Here is the output of the ls -al command:

ls -al
total 316
drwxr-xr-x 3 root root 4096 Mar 12 01:02 .
drwxr-xr-x 332 root root 12288 Mar 12 21:49 ..
drwxr-xr-x 3 root root 4096 Mar 12 00:36 python
-rw-r–r– 1 root root 135178 Mar 12 01:02 soundconverter.glade
-rw-r–r– 1 root root 24707 Sep 30 2018 soundconverter-logo.svg

You will want to notice the soundconverter.glade file. In Linux, all files including folders are basically files. What this means is that you can easily open them up in a text editor like vi.

VI is and has been my preferred command line editor in Linux for decades now. You do not have to use VI editor to edit this file. However, the command to edit the soundconverter.glade file is below:

vi soundconverter.glade

You will need to become root user as you will notice both user and group permissions for the soundconverter.glade file are owned by root. Glade files are actually eXtensible Markup Language files. Generally XML files are easily accessible with a standard text editor.

You may want to create a backup of this Linux SoundConverter program file just to become safe. I have incorporated the habit of always creating a backup file of any Linux files I edit, in case I make a mistake. It is certainly up to you to incorporate this possible safety measure or not.

You will notice in this soundconverter.glade file an array with these numbers:

  <column type="gchararray"/>
</columns>
<data>
  <row>
    <col id="0">8000</col>
  </row>
  <row>
    <col id="0">11025</col>
  </row>
    <row>
    <col id="0">22050</col>
  </row>
  <row>
    <col id="0">44100</col>
  </row>
  <row>
    <col id="0">48000</col>
  </row>
  <row>
    <col id="0">72000</col>
  </row>
  <row>
    <col id="0">96000</col>
  </row>
  <row>
    <col id="0">128000</col>
  </row>
</data>

You can open up SoundConverter. Then click on “Preferences”. Now look below under “Target bitrate: N/A”.

Place a check in the check box next to “Resample” drop down list. You will notice that 16000 and 32000 for that matter are missing. Now you want to create a new array for 16 kHZ which would be 16000 numerically.

Insert a new line and array using your editor of choice. You will want to enter in the following array:

<row><col id=”0″>16000</col></row>

This will create a new entry in that re-sample drown down list with 16000. Also, you can add any other re-sample rates that you might need, for example 32000. Now you can go into SoundConverter and select 16000 Hz.

Linux SoundConverter – Program Missing 16 kHz Sample Rate Fix Video Transcript

SJS Ronco need a in a computer comm or a
00:05
video about our day always working on a
00:08
project recently whereby I needed to
00:12
convert an audio file there is a free
00:17
Linux software program called
00:23
sound converter hence the term that
00:27
converts sound I’m saying however I
00:31
needed to convert sound into sixteen
00:35
thousand Hertz or sixteen small K large
00:41
H small Z and this program as you can
00:45
see on screen and I will show you I will
00:48
demonstrate does not have when you go
00:53
into preferences and then you’re going
00:56
to convert the file this project
01:03
requires that the file be and sixteen
01:05
thousand Hertz you know what I’m saying
01:09
16 kilohertz whatever now you go down
01:14
here there is sample rate and it’s
01:16
missing so you could you could cheat you
01:18
could convert it to eight thousand
01:21
eleven thousand twenty-five twenty two
01:23
thousand fifty forty four one hundred
01:25
forty eight hundred excuse me forty
01:28
eight thousand seventy two thousand
01:29
ninety six thousand one twenty eight
01:30
thousand so that’s a conundrum well I
01:34
went to the drawing board which is the
01:39
internet if you do not know something if
01:44
you’re ignorant or if you’re running or
01:46
problems internet search internet search
01:48
unless you’re like a you know programmer
01:51
and you’re a coder and you’re like oh
01:53
okay well I’ll just you know go to the
01:55
code alright
02:00
one solution was to use D conf editor
02:04
and let me find it D yep so let me open
02:10
it up and I’ll show you what deep
02:11
competitors really quickly so you’re
02:13
gonna get this warning you can you know
02:16
uncheck it but you know whatever so just
02:19
click I’ll be careful
02:21
now get D Kampf editor it is obviously
02:25
this is Linux and I haven’t titled the
02:27
video yet but well you actually my blog
02:29
post I already yeah Linux is in the blog
02:34
post title which will be the same title
02:36
of this video it just allows you to edit
02:41
certain application files now if you
02:46
notice you see apps see a desktop org it
02:49
was supposed to be under org but there
02:51
is nothing here as you can see there is
02:53
no sound converter there is blue man
02:56
free desktop known gtk on board X I went
02:59
through all these every single one every
03:02
subdirectory could not find a decomp
03:09
edible file so my predicament continued
03:15
then and then I was like well you know
03:18
what
03:18
I am NOT program but I am proficient
03:22
enough that I can use command line you
03:24
should definitely learn how to use
03:25
command line VI Emacs whatever the
03:29
it takes you know I’m saying on Linux
03:31
cuz you’re gonna run into problems Linux
03:33
is not perfect I know you have the
03:35
fanboys just like the wind
03:37
blows fan boys and girls in the Mac and
03:41
crap fan boys and girls Linux tards or
03:44
whatever the you want to call them
03:45
they claim Linux is the best thing since
03:47
you know the wheel and it’s like well
03:52
you know it’s not perfect now I’ve used
03:54
Linux for close to 20 years now maybe I
03:58
think the first time I actually ever use
04:00
Linux was in the mid-90s actually but I
04:03
kind of abandoned it until the early
04:06
2008 ways I digress
04:10
command line so what what I found was
04:13
that there is a Glade file glade GL ad
04:16
now this isn’t a dumbshit capitalistic
04:19
whorish stupid commercial for a
04:22
Glade the that goddamn you know
04:26
do you authorize or wear that
04:28
you spraying in the air
04:30
no Glade is actually an XML file type if
04:34
you know what XML is it’s edible very
04:39
easily edible okay so here is the
04:43
solution click on the link in the
04:45
description box below that will take you
04:46
to my blog post on my website unit
04:48
computers comm where I have the
04:49
instructions written in the abstract I
04:52
have all commands written out spelled
04:56
correctly
04:57
you know I have full instructions on how
05:00
to fix sound converter you’re gonna add
05:05
a entry into the program you’re actually
05:10
going to change the code you’re gonna
05:12
learn how to program a little bit you
05:14
know I’m saying you’re gonna add an
05:16
array is what you’re doing and then
05:20
you’ll be able to choose sixteen
05:21
thousand but I have full detail written
05:26
you know typed out instructions because
05:27
some people learn better that way or you
05:31
can also copy and paste the commands
05:32
alright so what we’re gonna do is we’re
05:34
gonna go to a command line
05:37
let me see if there’s anything I don’t
05:40
necessarily you always should be
05:41
security conscious you know what I’m
05:43
saying especially nowadays all right so
05:46
we’re at a Linux command line now the
05:48
first thing i typed in was where is
05:53
sound converter remember and I haven’t
05:58
do I have instructions on now now I
06:00
don’t think I had any instructions on
06:02
how to install Linux
06:03
Wow sound converter I mean I might’ve
06:05
but anyways so where is sound converter
06:11
there we go where is you might want to
06:14
learn where is that’s an excellent
06:17
command on Linux and UNIX actually it’ll
06:21
tell you it will even tell you where
06:23
configuration files are at it will tell
06:26
you where a program is at because in
06:29
linux everything is a sickly a file
06:31
everything even folders are editable you
06:34
know i’m saying so i want to use or
06:37
share so CD is change directory and then
06:42
I’m gonna go to / user / share / sound
06:45
converter it’s free Linux sound
06:49
converter program it’s excellent it’s
06:51
not about you know it doesn’t have every
06:53
Bell and whistle but you don’t need all
06:54
that notice I don’t now then you do an
06:58
LS – al now here’s a tip you do not have
07:01
to take this tip but it’s highly
07:03
recommended whenever I learned decades
07:06
ago on Linux because I was
07:08
around with config files and what I did
07:11
was I edited the original configuration
07:13
file and then I think it had to do with
07:15
networking and I had to reinstall Linux
07:18
cuz I over wrote it so here’s a bonus
07:21
added possible gold tip when it comes to
07:24
Linux and I would dare say any operating
07:29
system Mac and crap wind blows when
07:32
you’re editing system files any files
07:35
program configuration files create a
07:40
copy if you notice here I created sound
07:43
converter Glade bak you can name it
07:46
whatever you want a lot of times I name
07:49
them back or got save
07:51
back or just something you know I prefer
07:53
dot back because that tells me it’s a
07:55
backup but it whatever you want to you
07:59
know I’m saying and then you would you
08:01
would just do a CP you would do CP and
08:06
then the name of the file and then the
08:09
firt and then the second would be the
08:13
the destination so you’re gonna copy the
08:17
source sound converter dot Glade and
08:20
then space here copy sound converter
08:25
whoops I need to learn how to
08:28
goddamn type dot laid and whoops
08:32
and then sound converter dot blade blade
08:39
blade yeah I’m trying to
08:43
type too fast
08:44
I’m R I’m already getting bored with
08:46
this video I’m very honest I’m very
08:48
blunt if you’re offended by that I don’t
08:49
care you can kick rocks and go
08:51
somewhere else so that’s what you would
08:54
type to copy aren’t quickly now we’re
08:56
gonna edit on Linux there’s a default
08:58
editor command line on speaking command
09:02
line whatever it takes even if you have
09:04
to use you know a graphical user
09:06
interface but you should really probably
09:08
learn how to use command line and Linux
09:11
because when it comes to fixing issues
09:12
most times you’re gonna have to fix it
09:15
in a command line you’re I’m Sam so VI
09:17
has been around for decades actually
09:20
probably ever since Linux was first
09:23
developed and I’ve never used any other
09:25
editor I tried Emacs and I did not like
09:28
that you do not have to use VI my
09:30
blogpost with instructions I use VI that
09:35
certainly if you are more comfortable
09:36
with Emacs or there’s a VI m there which
09:40
is a more graphical VI version I think
09:43
just whatever it takes you know I’m
09:45
saying so you’re gonna do you’re gonna
09:47
open the file with the editor in Linux
09:50
you can just highlight and then middle
09:52
mouse click and then paste windows you
09:55
cannot do that mac and crap I don’t
09:57
think you can do that but I could be
09:59
wrong what Linux you just highlight
10:03
and then middle-click and bam it pastes
10:07
you don’t have to you know control-c
10:08
control-v or you don’t have to
10:10
right-click and select copy that you
10:13
know what I’m saying all right so we’re
10:15
gonna go into this file I already
10:17
created a backup and then we’re gonna
10:19
add an additional array so I have to I
10:22
think if I search slash in VI the four
10:25
slash is what you use to search and then
10:28
you type in after the slash what you’re
10:30
searching for so I think I’m gonna type
10:32
in eleven zero two five and it should
10:34
find that array here it is so and and
10:37
you want to make sure that you’re you
10:40
know got the correct code if you’re if
10:43
you this is how I learn to fix problems
10:46
and Linux I learn VI and then I learn to
10:50
look for configuration or files or study
10:53
errors PHP errors you can use an
10:57
internet search and then you know I’m
10:59
saying then if you are proficient enough
11:01
with the command line and an editor then
11:04
you can actually fix problems on your
11:06
own so you just have to be aware if you
11:09
if you’ve never been familiar with an
11:11
array of any type you know you can study
11:16
on your own look it up on the internet
11:18
you what you could do is probably in
11:21
type into a internet search gch array or
11:26
just an array it’s pretty
11:28
self-explanatory you know I’m saying so
11:31
what I’m gonna do is I’m gonna add an
11:33
array so I’m gonna place it right here
11:35
and so in VI you want to hit oh the
11:41
letter O to create another line and then
11:45
and it’s already going to insert but you
11:48
could escape and then type I to insert
11:50
so we’re gonna insert another row whoops
11:55
okay so I have to escape and then insert
11:59
all right so now okay so right here and
12:03
then you don’t have to but I’ve learned
12:06
that it’s probably a it’s productive to
12:10
keep your code clean however you want it
12:12
just because in case you have to go back
12:15
I think that most programmers probably
12:19
that’s why it’s coated in a certain way
12:21
you know I’m saying it’s up to you but
12:25
Linux spaces are ignored however once in
12:30
a while they can cause a problem that I
12:32
don’t want to digress about that so
12:34
we’re gonna create a row so Row is just
12:38
in the two brackets tells the operating
12:43
system to create a row a new row and
12:47
then we’re gonna add another column so
12:49
I’ll open tick and then column ID equals
12:54
and then you know zero and then in
12:59
parenthesis and then closing tick
13:02
16-thousand and then / the / tells it to
13:07
close that column and then we have to
13:10
add another entry here we have to close
13:13
the role you have to close these
13:15
variables I guess or I’m not a
13:17
programmer so that’s probably wrong
13:19
Burbage but it’s similar to HTML you got
13:24
a you got the opening and you got the
13:27
closing and you have to close with the
13:32
slash before you know what I’m saying
13:34
otherwise it’s not gonna look right now
13:39
I added it accidentally added an
13:40
additional row in VI you just type DD
13:43
twice or yeah two DS for delete and
13:48
they’re gone all right so then I’m gonna
13:51
escape again and then in VI editor to
13:54
save you type the parenthesis
13:57
excuse me the colon the colon you see
14:00
the colon now where the green cursor is
14:03
at and then WQ small a lot of times in
14:07
Linux it’s case sensitive so become
14:09
aware of that and VI it is there’s
14:11
there’s when you when you use VI and you
14:13
tell you type in a capital W you’re
14:16
telling it something different than a
14:18
lowercase W so W Q for write and then
14:22
quit or you wait another thing you could
14:25
do is you could just write
14:27
exclamation point exclamation point
14:29
tells it to write right now Lord Emma at
14:33
our own I knew this guard down program
14:35
fixed by tonight Aaron pronto movie
14:39
Laurent you could hit then hit enter and
14:44
bam it tells you right here sound career
14:47
Glade 26 50 lines blah blah blah blah 13
14:50
135 178 characters written as long as it
14:53
says written if it’s a if you get some
14:56
some permissions if its permissions
14:59
it’ll type it’ll respond in red telling
15:02
you that it wasn’t written or if you
15:06
didn’t type those characters correctly
15:07
you’ll get an error well I’m gonna write
15:10
quit so : BB small W small Q exclamation
15:15
point right now bitch
15:17
alright BAM it’s out now you what you
15:20
can do is when you learn is you can
15:23
double check you can double check your
15:24
work sometimes I still have to do that
15:27
and then forward slash and then 16000
15:30
BAM it’s there and that’s the only place
15:33
I had to place it you’re only adding one
15:36
array and a column and then it’s gonna
15:39
show up in that drop-down menu now I’m
15:44
gonna go to the program I probably have
15:45
to close it I could try but I doubt it
15:48
now go to the resample under the and I
15:52
have full instructions telling you you
15:55
know place a checkmark where every
15:57
sample is so that you can see the
15:59
drop-down full instructions you know I’m
16:02
saying and then click the drop down
16:04
arrow it’s not available because this
16:06
isn’t real time programs aren’t that
16:08
smart yet they probably never will be
16:11
but I well I could be wrong about that
16:12
so I’m gonna have to close sound
16:14
converter and I can show you my blog
16:16
post this is the blog post and let’s see
16:20
I gotta run I gotta run oh my god I’m at
16:22
16 minutes I gotta run I usually have a
16:23
15 minute you know quota 15 minute time
16:27
limit alright so a full blog post you
16:30
know blah blah where’s command and then
16:33
the output how do
16:36
where what folder to go the command LS –
16:38
a LCD to change directory LS the list
16:42
and then what the output should be I did
16:46
not include the copy instructions and
16:48
then VI to open the XML file Glade is
16:53
actually an extensible markup language
16:55
file it’s just a different type of XML
16:59
file but it is technically XML and then
17:01
the array that I noticed and then we
17:03
added a new row in the array we add in
17:07
an additional you know column or item or
17:10
whatever you want to call it in the
17:12
array and then now I’m gonna show you
17:15
let me transition real quick now let me
17:17
open sound converter free program open
17:21
source if I could find it that’s
17:25
what a search box is for think
17:29
dog computers are smarter than me
17:30
alright so now I have the program open
17:35
and there it is now we’re gonna go up to
17:37
preferences and then go down to the
17:39
resample and then hit the drop down and
17:42
there it is sixteen thousand see we
17:46
learn how to program we learn how to add
17:48
an array and which is a row and then a
17:51
column in the drop down array now you
17:54
would click close and then boom now with
17:58
my project I am ready to roll so that is
18:03
how you fix sixteen thousand you know
18:09
whatever 16 kilohertz missing from the
18:13
resample rate I’m not sure why sound
18:16
convertor didn’t include it 16,000 and I
18:20
would say 32 are probably standard but
18:23
eleven thousand 25 that’s it that’s a
18:26
common one actually I anyways I don’t
18:29
want to digress because I’m over my time
18:31
limit and then certainly if you need
18:34
32,000 you could you could add it in
18:37
there rate so you learn something and
18:39
that’s how with that’s kind of one
18:41
reason why I like Linux but but you know
18:44
caveat emptor linux is not like mac and
18:47
well mac and cry
18:48
does actually have bsd unix in it wind
18:52
blows I think wind blows might now have
18:55
some Linux in it or some I don’t
18:58
whatever Windows 10 it that could be
19:01
wrong about that whatever that is how I
19:06
learn back in the day so get comfortable
19:08
with VI you can fix your own issues if
19:12
you know if it’s otherwise you what you
19:16
would have had to have done is what find
19:19
another converter tool that has the
19:22
16,000 or 16 kilohertz available so in
19:27
closing my project which I probably
19:30
won’t get in well I’m still working on
19:32
it here I’ll just tell you what
19:34
the it is I’m trying to create
19:39
automated transcriptions of my videos
19:43
now not for the my YouTube channel did
19:48
you know that YouTube has an automatic
19:50
transcription every time you as a
19:52
YouTube content creator every time you
19:55
upload a video it automatically creates
19:57
it unless can you disable it yeah no no
19:59
anyways but I think by default it
20:01
creates a closed caption or a
20:04
transcription of your video if not
20:08
perfect I think it uses AI or unaware of
20:11
the or some kind of dictionary it’s
20:13
not perfect it’s not bad but it’s
20:16
certainly not perfect you know and
20:19
transcribing is much better obviously
20:21
however you have to pay money for that
20:23
now I’m not gonna tell you what website
20:26
but oh that’s right I was censored off
20:30
of YouTube because I had a different
20:32
YouTube channel where i spoke about
20:33
activism you know capitalism is stupid
20:37
it’s a control mechanism the
20:39
government’s out of control especially
20:41
recently with this fear-mongering with
20:43
this bullcrap
20:43
you know virus that anyways I don’t want
20:45
oh oh oh I better not talk about that I
20:48
better not criticize the system for that
20:50
because oh I’ll get my YouTube account
20:52
terminated tomorrow at midnight by Susan
20:54
Wojcicki and the rest of the crew here
20:56
I’m saying so I have a activism website
21:00
and I and I record videos however that
21:03
platform well I have to they do not
21:06
include a transcription of the video and
21:09
some of my videos are very likely even
21:11
this video that’s way too long now 21
21:13
minutes and Counting you know trying to
21:16
sit there transcribe it I don’t
21:18
have that time or you’d have to pay
21:20
somebody and some of the prices are like
21:23
you know pert they charge you per
21:24
letter or per word or
21:29
prefer sentence it’s like Jesus
21:33
Christ I’m already living in poverty as
21:36
a computer technician and you’re just
21:38
gonna bend me over further and sodomized
21:41
you me because I would just want a
21:43
goddamn transcription now I think maybe
21:47
decades down the road it’ll be much
21:50
better there’s some open there’s paid
21:52
services you can get paid software
21:55
that’s actually maybe maybe I don’t know
21:58
about the best but one of the decent
22:00
ones might be what it let me know any
22:05
good let me search it real quick I
22:07
support this once in a while but not as
22:09
much anymore Dre what is it
22:11
dragon naturallyspeaking is that what
22:14
it’s called yeah that one I heard yeah
22:19
Dragon NaturallySpeaking I still support
22:21
that one is by nuance yeah it’s a new
22:24
nuisance I mean it’s a nuance all right
22:25
and but that I think it I think it
22:30
requires Windows and it cost money so
22:33
I’m trying to find an open source I had
22:35
I was trying to install what is a CMU
22:39
Sphynx or pocket Sphinx which is
22:42
actually an automated transcription
22:45
recorder automated transcription
22:48
recorder what that would do is it would
22:52
open the video fault well it would
22:54
probably would have to be audio say get
22:56
it I had to take a video file convert it
22:59
to audio and then run it through the
23:02
transcriber however I ran into the
23:05
roadblock which was the the resample
23:09
rate when I converted the audio it had
23:13
being 16 kilohertz then I was like oh
23:18
and then as soon as I you know fixed it
23:21
in the program I reconverted that file
23:23
BAM
23:24
it no longer error but yeah I wanted
23:27
address about that I abandoned see Pacus
23:30
Sphynx because i couldn’t get it to work
23:34
yeah you have to have a dictionary you
23:38
got to have libraries and it’s just like
23:40
I just want a transcription of
23:46
my big mouth
23:48
adios

Another computer problem in the world order. This time it dealt with a free and open source application called Cinelerra GG, that I installed on MX Linux. Cinelerra allows you to edit video, create videos, create video documentaries, etc.

I installed Cinelerra on a quad core desktop computer with MX Linux distribution. However, the first time I tried launching this application from the program menu, nothing happened. Further investigation of mine did not lead to a solution.

I tried launching Cinelerra GG via the command line with this simple command:

cin

Cinelerra still would not open. However, by running it in a command line terminal, an error message was displayed on screen. The file libva-drm.so.1 was missing.

I tried installing this missing library file with the following command:

apt-get install libva-drm.so.1

Unfortunately, apt-get could not find this file. This type of fiasco is nothing new in Linux. Especially, if you use a derivation Linux distribution like MX Linux.

MX Linux is a Debian derivation distribution based on Debian Linux. It by no means is exactly the same as Debian, Ubuntu, etc. I could not find this exact Linux library file in any Internet searches.

Finally, I used rpmfind.net and found the correct library file. However, it was named differently. The correct Linux library file to install is:

libva-drm1

The correct command to run is:

apt-get install libva-drm1

This library file successfully installed without adding any additional repository. Cinelerra then successfully launched. These instructions were written for MX Linux 18.3 installed on a quad core computer. However, you can use these instructions as a basis point for other possible Linux distributions.

Initially, I had to enable the IGN cinelerra-gg.org repository in MX Linux, in order to install Cinelerra GG program. These are the types of problems that can arise when using a non standard so to speak Linux distribution.

I received another computer related question on a third party website whereby I earn supplemental income answering computer and technology related questions. The question is quoted verbatim below.

Having issues with downloading Office 365 for MacBook Pro.

This individual owned an Apple Macintosh computer with Apple Macintosh operating system Mojave 10.14.2 installed. They were trying to upgrade their version of Microsoft Office Excel. They stipulated they were using an older version of Microsoft Office Excel.

They were trying to download and install a newer version of Microsoft Office Excel from the Apple iTunes store. They were having some kind of authentication issue with their Microsoft IDentification. They were not able to install or use Microsoft Office Excel on their Macintosh computer.

I asked if they had tried downloading and installing Microsoft Office Excel from the official Microsoft Office website, which is Office.com. They claimed that they had not. Yes, normally you are supposed to install it from https://office.com.

You wan to log in with a Hotmail, Outlook.com, MSN.com, Skype, etc. account. You will then be able download and install from this site. This individual was able to successfully download and install Microsoft Office Excel from Office.com.

When in doubt always try to download and install software from the original developer’s website. There could be many reasons why it will fail from third party websites. These instructions were written for an Apple Macintosh computer with Apple Macintosh operating system Mojave 10.14.2 installed.

You could certainly use this tip to install Microsoft Office suite and not just Microsoft Excel onto a computer(s) with Microsoft Windows operating system. When in doubt, go directly to Microsoft in this instance.

Office 365 For Mac Download Video Transcript

0:00:17.650,0:00:24.550
sto so drunk on Eid a ena computers

0:00:22.660,0:00:27.820
dot-com or through video party boy

0:00:24.550,0:00:29.740
really quick video I promise this time

0:00:27.820,0:00:30.370
let’s cut to the chase so I don’t talk

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too much

0:00:30.370,0:00:37.150
oh that’s right if you talk too much on

0:00:33.280,0:00:40.450
YouTube you get censored having issues

0:00:37.150,0:00:44.580
with downloading office 365 for MacBook

0:00:40.450,0:00:49.450
Pro and then this individual was using

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Macintosh operating system Mohave which

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is 10.14 they claimed that they had a

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much older version of Excel and then

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they needed the newest version I am not

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sure what version they didn’t stipulate

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they went into the App Store which is

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also known as the apple application

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store and they tried to download it from

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there it’s been I’m trying to think I’ve

0:01:15.159,0:01:20.970
taught my head it’s been a few years I

0:01:17.740,0:01:25.620
think since you’re able to download

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Microsoft Office from the Apple

0:01:25.620,0:01:34.690
application store they spoke with our

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apple customer care and they think that

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it was a problem with their Microsoft

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identification they’re not able to

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access office 365 even though it shows

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that they already downloaded Excel mmm

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anyways so I will give you the answer

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right now I might have a little bit over

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time but I don’t now this is a really

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short should be a really short video

0:02:01.050,0:02:07.960
here is the answer you should download

0:02:05.200,0:02:10.840
even even for Macintosh even for

0:02:07.960,0:02:13.420
Macintosh even for Apple Mac and crap I

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mean excuse me Macintosh you should

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always download Microsoft Office from

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office.com

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when here’s a tip when in doubt always

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go directly to the source

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always always always always don’t fuck

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around

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third party or well you know Apple has

0:02:34.660,0:02:39.580
it available from their application

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store and you know just cut to the chase

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quit fucking around go directly to the

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source

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when in doubt and that might be a good I

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don’t tell people what to do because I’m

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basically anarchist and that would be an

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you know

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hypocritical it could be a good idea to

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use that type of logical thinking when

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it comes to computers and software and

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blah blah blah

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just quit fucking around with

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third-party websites or you know you

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heard from a rumor that you can now go

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directly to the source always anything

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further that is what fix this issue they

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were able to download office 365 from

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office.com and then they were able to

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use it on their Mac and crap I mean

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Macintosh Mohave 10.14 dot – let me see

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if there’s anything else in here yeah

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according now I could be wrong and I

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don’t care if I’m wrong I like to remain

0:03:43.209,0:03:48.070
accurate bet on I’m not a youtube

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Technology she’ll I don’t act like I

0:03:48.070,0:03:51.610
know where everything I make mistakes

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I’m not perfect and I admit when I’m

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wrong and quite frankly I don’t fucking

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care if I’m wrong I think probably

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you’re supposed to install Microsoft

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Office from ops comm although now you

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can install it from the Macintosh

0:04:05.430,0:04:12.160
application store however I don’t know

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all the details and that’s probably top

0:04:12.160,0:04:17.140
secret because everything in America is

0:04:14.019,0:04:19.810
secret oh I’m not even gonna talk about

0:04:17.140,0:04:22.740
what’s going on with Iran the United

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States government military lying again

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trying to based off a lies enter another

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not a war an invasion and

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you know anyways well if I start talking

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like about that or I’ll definitely get

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censored off of youtube anyways when it

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comes I don’t know all the details it

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could be how is it configured and this

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is over time I were to give you the

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answer office.com you can login with any

0:04:48.779,0:04:54.279
Microsoft identification that is a bit

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confusing um almost everything becomes

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confusing I can’t help but think that’s

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by design or very at the very least very

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incompetent from these billion dollar

0:05:01.839,0:05:06.969
fascist crooked criminal corporations

0:05:03.580,0:05:09.460
it’s very confusing woody what a

0:05:06.969,0:05:12.580
Microsoft identification is Microsoft ID

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I’ll go into that last but ok so quickly

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I don’t know if the Macintosh

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application store do they have their own

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version of Microsoft Office that is

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legal that Microsoft gave access to

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where are the servers are they using a

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content delivery network do they have

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their own legal copy of office 365 on

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their own servers was that is it a

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server problem on their end is it the

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link now with the application store from

0:05:43.330,0:05:49.419
from Macintosh you can even use iTunes

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although iTunes is being retired but I’m

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just saying is it or does the software

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still live on office.com which is

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Microsoft servers do they use I’m

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assuming they use a content delivery

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network is it does it get corrupt or is

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it a problem with the authentication so

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there could be very many variables I

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just don’t fucking know but my job is to

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be a lower level bitch and solve

0:06:20.979,0:06:26.129
computer problems and continue to

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try to survive mental illness alright

0:06:32.540,0:06:39.920
anything else over time and they never

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responded but I would compensation so

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that tells me that my answer

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well my solution fix their problem

0:06:43.730,0:06:50.330
office comm I will include a link in the

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blog post at my website and computers

0:06:50.330,0:06:57.080
comm with a direct link to office.com

0:06:53.390,0:06:59.060
and then I don’t know what I’m gonna get

0:06:57.080,0:07:02.210
round to write in the blog post about I

0:06:59.060,0:07:04.280
don’t create videos for my subscribers

0:07:02.210,0:07:07.190
that’s the waste time you don’t make any

0:07:04.280,0:07:12.230
money off score subscribers you make

0:07:07.190,0:07:16.100
money off of video views and that bird –

0:07:12.230,0:07:20.570
man you know I’m saying so anyways here

0:07:16.100,0:07:22.100
now let’s go into the quickly okay this

0:07:20.570,0:07:25.610
is way too long in a video for something

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really simple but the YouTube technology

0:07:25.610,0:07:30.260
skills they don’t go into details they

0:07:27.530,0:07:32.320
just say well click here well just like

0:07:30.260,0:07:36.200
I could have made a 30-second video

0:07:32.320,0:07:38.690
download office from office.com don’t

0:07:36.200,0:07:42.530
download office from the App Store and

0:07:38.690,0:07:43.910
that’s it well I go into details you

0:07:42.530,0:07:46.210
know I’m saying and then I try to tell

0:07:43.910,0:07:53.000
you what could be causing the problem

0:07:46.210,0:07:56.600
the Microsoft ID let’s go over that

0:07:53.000,0:07:59.120
really quick and let’s just go to

0:07:56.600,0:08:04.610
office.com I’m not gonna screen capture

0:07:59.120,0:08:06.560
it it is a bit confusing now oh here

0:08:04.610,0:08:08.390
here’s some bonus tips so I’m gonna make

0:08:06.560,0:08:10.970
this video longer because I don’t know

0:08:08.390,0:08:13.250
why I just thought I don’t script my

0:08:10.970,0:08:14.750
videos they’re complete freestyle I just

0:08:13.250,0:08:16.550
thought of some additional tips that

0:08:14.750,0:08:18.710
could help you should I go through the

0:08:16.550,0:08:22.730
tips really quick yes when it comes to

0:08:18.710,0:08:27.070
office.com tip number one do not throw

0:08:22.730,0:08:30.380
away the postcard you can buy office

0:08:27.070,0:08:31.880
like at retail or online and I think

0:08:30.380,0:08:34.070
they just give you a little postcard

0:08:31.880,0:08:36.830
well however it has your license key I

0:08:34.070,0:08:38.419
think is 25 characters or it’s a

0:08:36.830,0:08:40.850
scratch-off I’ve seen them

0:08:38.419,0:08:48.380
it you scratch off and underneath

0:08:40.850,0:08:52.610
is your you know number for your lottery

0:08:48.380,0:08:57.410
that’s rigged I mean no don’t throw away

0:08:52.610,0:09:01.250
your postcard never throw away your

0:08:57.410,0:09:05.870
license key do not let’s repeat it three

0:09:01.250,0:09:06.950
times do not lose your license key do

0:09:05.870,0:09:08.330
not lose your license key

0:09:06.950,0:09:12.140
do not ever lose it you’re like

0:09:08.330,0:09:14.930
Microsoft license key don’t it’s very

0:09:12.140,0:09:18.170
bad that that’s who cares about the

0:09:14.930,0:09:22.280
postcard if you ordered a CD with office

0:09:18.170,0:09:23.930
365 that’s worthless the license key is

0:09:22.280,0:09:25.760
where the money’s at

0:09:23.930,0:09:27.590
if you lose it Microsoft they don’t

0:09:25.760,0:09:29.150
fucking care actually they want you to

0:09:27.590,0:09:31.250
lose the license key because then you’re

0:09:29.150,0:09:34.700
gonna have to purchase either another

0:09:31.250,0:09:37.160
subscription if it’s office 365 or if

0:09:34.700,0:09:39.680
it’s a the full version of Office like

0:09:37.160,0:09:42.590
let’s say office 2019 you’d have to buy

0:09:39.680,0:09:44.870
an entirely brand-new license never lose

0:09:42.590,0:09:50.420
your license key now you can download

0:09:44.870,0:09:54.230
office from office threesome even with I

0:09:50.420,0:09:56.780
I can’t digress Microsoft it’s very it’s

0:09:54.230,0:09:58.790
a clusterfuck now you have office 365

0:09:56.780,0:10:00.980
which is a subscription that you pay

0:09:58.790,0:10:02.870
monthly I think you can pay quarterly I

0:10:00.980,0:10:04.490
think you could pay yearly I could be

0:10:02.870,0:10:07.700
wrong but at the very least you pay

0:10:04.490,0:10:11.120
monthly it still requires a license key

0:10:07.700,0:10:19.070
you have the full version of Office like

0:10:11.120,0:10:20.720
office not 2019 that is is a larger fee

0:10:19.070,0:10:22.250
it’s like what is it two hundred five

0:10:20.720,0:10:24.080
hundred whatever the fuck it is it still

0:10:22.250,0:10:26.090
requires the license key never lose your

0:10:24.080,0:10:29.210
license key but you can download your

0:10:26.090,0:10:34.280
version of Office from office.com you

0:10:29.210,0:10:35.900
have to have a Microsoft ID but no no no

0:10:34.280,0:10:38.300
I know the YouTube technology skills

0:10:35.900,0:10:40.640
they claim everything is easy there’s an

0:10:38.300,0:10:42.620
easy button don’t worry nothing’s gonna

0:10:40.640,0:10:45.140
change wrong you don’t know what’s gonna

0:10:42.620,0:10:47.420
go on in the future you know you may not

0:10:45.140,0:10:49.070
be able to install office from office

0:10:47.420,0:10:52.070
comm anymore or you might have to go

0:10:49.070,0:10:53.810
through all kinds of Hoops or you know

0:10:52.070,0:10:55.000
it can turn into nightmare all are like

0:10:53.810,0:10:57.350
this they

0:10:55.000,0:11:00.050
you think that oh I’m just gonna

0:10:57.350,0:11:03.310
download office 365 on to my Macintosh

0:11:00.050,0:11:04.610
from the Apple application store wrong

0:11:03.310,0:11:07.250
wrong

0:11:04.610,0:11:10.040
never here’s my second tip never ever

0:11:07.250,0:11:12.290
ever assume anything when it comes to

0:11:10.040,0:11:14.360
information technology never assume that

0:11:12.290,0:11:16.670
it’s gonna be easy never assume that

0:11:14.360,0:11:18.560
well you know if I lose my license key

0:11:16.670,0:11:20.480
or if you know I can just go to

0:11:18.560,0:11:22.610
office.com where I can just call

0:11:20.480,0:11:24.260
Microsoft and they’ll be nice and

0:11:22.610,0:11:26.120
they’ll feel sorry for me

0:11:24.260,0:11:29.120
and they’ll just you know give me the

0:11:26.120,0:11:31.460
private secret link and I won’t have to

0:11:29.120,0:11:34.160
pay for another license wrong wrong

0:11:31.460,0:11:36.410
wrong here’s go number three this is my

0:11:34.160,0:11:40.490
gold tip in this video if you don’t want

0:11:36.410,0:11:44.510
to waste money if you care about money

0:11:40.490,0:11:47.600
if you’re I’m saying always save your

0:11:44.510,0:11:50.990
license keys save your software did it

0:11:47.600,0:11:53.839
come with a CD save it don’t throw it

0:11:50.990,0:11:55.250
away don’t lose it make copies which i

0:11:53.839,0:11:59.630
think is could be at least one copy

0:11:55.250,0:12:02.900
could be legal receipts don’t no no no

0:11:59.630,0:12:04.910
you’re an order did you order office 365

0:12:02.900,0:12:07.030
online from Microsoft’s website or any

0:12:04.910,0:12:10.880
other third party that’s allowed to

0:12:07.030,0:12:12.800
never delete your order email and when

0:12:10.880,0:12:15.170
you always have to save something

0:12:12.800,0:12:17.420
because Microsoft they don’t fucking

0:12:15.170,0:12:19.250
give a fucking rat’s ass their job is to

0:12:17.420,0:12:20.600
bend you over inside them as your their

0:12:19.250,0:12:23.750
job is to make as much money as possible

0:12:20.600,0:12:26.540
and they love it when you forget your

0:12:23.750,0:12:28.750
license key all right so now the lights

0:12:26.540,0:12:30.950
I gotta run I gotta run

0:12:28.750,0:12:33.200
I’m murdered at the 12-minute mark I’m

0:12:30.950,0:12:34.970
giving you way too many real-world tips

0:12:33.200,0:12:36.860
this is what happens in information

0:12:34.970,0:12:40.490
technology this is the kind of fucking

0:12:36.860,0:12:42.740
shit that that occurs all day every day

0:12:40.490,0:12:45.440
well I lost my key well I tried to

0:12:42.740,0:12:50.020
download it from the App Store it’s not

0:12:45.440,0:12:50.020
working you know I’m saying

0:12:50.850,0:12:57.079
now the Microsoft idea let me go over

0:12:53.999,0:13:01.499
that really quickly here’s what happens

0:12:57.079,0:13:05.669
with the office 365 subscription you

0:13:01.499,0:13:08.910
have to use your Microsoft ID now you

0:13:05.669,0:13:11.039
can use your e and email address you can

0:13:08.910,0:13:15.779
use a telephone number and you can even

0:13:11.039,0:13:18.439
use your Skype ID you just need and you

0:13:15.779,0:13:22.529
can even use hotmail you can use msn.com

0:13:18.439,0:13:28.169
email you can even use Yahoo you just

0:13:22.529,0:13:30.869
need a login ID from Microsoft then when

0:13:28.169,0:13:34.919
you sign in and then you you go to

0:13:30.869,0:13:37.289
install office 365 what’s gonna happen

0:13:34.919,0:13:41.999
is it’s gonna attach itself to that

0:13:37.289,0:13:44.489
email address from now on and then you

0:13:41.999,0:13:47.729
can activate it and also you can

0:13:44.489,0:13:50.519
reinvent pay attention you can reinstall

0:13:47.729,0:13:52.979
office you can reinstall office you can

0:13:50.519,0:13:55.259
reinstall Microsoft Office as long as

0:13:52.979,0:13:58.979
you have you log into your Microsoft ID

0:13:55.259,0:14:03.089
that is attached to your subscription

0:13:58.979,0:14:05.850
your office 365 subscription and it

0:14:03.089,0:14:07.799
could change the future I think now with

0:14:05.850,0:14:10.559
the office 365 subscription you can

0:14:07.799,0:14:12.119
install it on five total devices five or

0:14:10.559,0:14:15.059
six I could be wrong but I’m pretty sure

0:14:12.119,0:14:17.939
it’s it’s five the full version of

0:14:15.059,0:14:20.699
office like office 2019 it’s only one

0:14:17.939,0:14:24.179
device I’m giving you a lot of extra

0:14:20.699,0:14:27.139
gold tips here one extra one device and

0:14:24.179,0:14:31.949
that’s it the office 365 subscription

0:14:27.139,0:14:36.589
five devices including I think a smart

0:14:31.949,0:14:36.589
phone a computer

0:14:36.740,0:14:45.110
and even yes and then let me think yeah

0:14:41.330,0:14:47.120
so let’s say you up to five devices I

0:14:45.110,0:14:49.280
think but you could you could install it

0:14:47.120,0:14:51.140
on a smartphone on Android because and

0:14:49.280,0:14:53.120
then I think even iPhone because now

0:14:51.140,0:14:57.140
they have versions of office 365 that

0:14:53.120,0:14:58.930
will run well that you can install on a

0:14:57.140,0:15:00.700
dumb device I mean a smart device

0:14:58.930,0:15:07.370
anything else

0:15:00.700,0:15:12.110
here’s another gold tip do not forget

0:15:07.370,0:15:14.720
your office 365 ID don’t because if you

0:15:12.110,0:15:16.880
cannot log in you’re fucked and

0:15:14.720,0:15:18.590
Microsoft they don’t fucking care you

0:15:16.880,0:15:21.020
most likely you’re gonna have to buy

0:15:18.590,0:15:23.960
another well what’s gonna happen is

0:15:21.020,0:15:26.240
you’re gonna have to get another ID em

0:15:23.960,0:15:28.820
and they may not be nice they may be in

0:15:26.240,0:15:30.940
a bad mood their sales what isn’t high

0:15:28.820,0:15:33.470
enough they haven’t bent over enough

0:15:30.940,0:15:35.090
victims I mean customers and rip them

0:15:33.470,0:15:36.410
off I mean you know charge enough

0:15:35.090,0:15:38.990
subscriptions so there are in a foul

0:15:36.410,0:15:41.960
mood when you call Microsoft they may

0:15:38.990,0:15:46.190
require you to buy another subscription

0:15:41.960,0:15:48.170
and then with a separate login ID and

0:15:46.190,0:15:51.710
then it can turn into it that that’s

0:15:48.170,0:15:54.320
another I don’t ever when it comes to

0:15:51.710,0:15:56.330
that I almost never help people because

0:15:54.320,0:15:59.210
it can turn into it turns into a

0:15:56.330,0:16:04.340
complete nightmare anything else let me

0:15:59.210,0:16:07.490
see so when you get this right because

0:16:04.340,0:16:10.880
this is important now let’s see

0:16:07.490,0:16:14.150
Microsoft ID I’m gonna I’m gonna search

0:16:10.880,0:16:16.990
it real quick I’m pretty sure you can

0:16:14.150,0:16:20.920
use like you can even use outlook calm

0:16:16.990,0:16:25.179
as your ID

0:16:20.920,0:16:25.179
[Music]

0:16:30.200,0:16:36.079
okay this videos already over the 15

0:16:32.600,0:16:37.839
minute mark okay sign in or create your

0:16:36.079,0:16:43.510
account today all right

0:16:37.839,0:16:43.510
Microsoft account come on come on

0:16:47.390,0:16:57.950
I have one but I you know I’m saying I

0:16:50.350,0:17:00.290
never use it basically but now let’s see

0:16:57.950,0:17:02.060
I should have had this all looked up but

0:17:00.290,0:17:04.540
I don’t give a shit I’m giving you extra

0:17:02.060,0:17:05.780
tips that now I shouldn’t even bother

0:17:04.540,0:17:08.600
okay

0:17:05.780,0:17:11.240
a Microsoft account formerly Windows

0:17:08.600,0:17:12.650
Live ID is the email address used along

0:17:11.240,0:17:14.689
with the password to sign into any

0:17:12.650,0:17:17.329
Microsoft program or service such as

0:17:14.689,0:17:19.939
outlook comm hotmail messenger onedrive

0:17:17.329,0:17:24.319
Xbox Live or office life however when it

0:17:19.939,0:17:32.570
comes to purchasing office 365 I think I

0:17:24.319,0:17:35.470
have it in my notes you can actually use

0:17:32.570,0:17:35.470
third party

0:17:37.809,0:17:46.659
yes your user ID is assigned to you and

0:17:42.669,0:17:48.340
then you can even if you had a school

0:17:46.659,0:17:54.940
account you could use your school email

0:17:48.340,0:17:57.809
as the sign-in ID you can use an

0:17:54.940,0:18:05.950
alternate email address you could use

0:17:57.809,0:18:09.279
you know I’m saying like I what Oh like

0:18:05.950,0:18:14.200
yahoo my point is that you want to

0:18:09.279,0:18:18.369
create a Microsoft ID don’t be a mental

0:18:14.200,0:18:21.070
midget don’t be a knucklehead remember

0:18:18.369,0:18:23.979
the user ID and password because with

0:18:21.070,0:18:26.529
office 365 I see this mistake over all

0:18:23.979,0:18:28.599
day long all day long on this third

0:18:26.529,0:18:33.190
party website where I go mentally insane

0:18:28.599,0:18:35.229
I mean mentally ill I forgot my

0:18:33.190,0:18:39.159
Microsoft ID well I don’t know what it

0:18:35.229,0:18:41.979
is or well I forgot my license key or

0:18:39.159,0:18:44.349
well my hard drive crashed I had to get

0:18:41.979,0:18:48.339
a replacement hard drive and now how do

0:18:44.349,0:18:50.320
I install Microsoft Office I’m like are

0:18:48.339,0:18:52.960
you fucking insane you just spent five

0:18:50.320,0:18:58.539
hundred dollars on some stupid software

0:18:52.960,0:19:03.190
and then my point is that think think

0:18:58.539,0:19:06.519
ahead all day long this is what I deal

0:19:03.190,0:19:09.549
with and especially with with Microsoft

0:19:06.519,0:19:10.830
ID and I it’s confusing people don’t

0:19:09.549,0:19:15.219
know what the fuck that is

0:19:10.830,0:19:16.960
well it’s Microsoft they’re a bunch who

0:19:15.219,0:19:19.509
the fuck runs Microsoft they’re a

0:19:16.960,0:19:23.469
fucking joke anyways now you could use

0:19:19.509,0:19:25.929
Libre Office LibreOffice is free and you

0:19:23.469,0:19:27.969
can open up documents that that you can

0:19:25.929,0:19:29.109
open up Word and Excel and buy and it’s

0:19:27.969,0:19:31.719
free and you don’t have to worry about

0:19:29.109,0:19:33.700
all that shit anyways all right well so

0:19:31.719,0:19:36.009
hopefully this video was productive and

0:19:33.700,0:19:37.899
when in doubt go directly to the source

0:19:36.009,0:19:41.289
if you’re having problems installing

0:19:37.899,0:19:44.559
Microsoft Office from the Mac and crap I

0:19:41.289,0:19:48.580
mean the Mac and the Apple Macintosh App

0:19:44.559,0:19:51.039
Store office.com you have to have an a

0:19:48.580,0:19:51.770
Microsoft IDE which can be basically

0:19:51.039,0:19:54.710
anything

0:19:51.770,0:19:59.360
and then it attaches itself to your

0:19:54.710,0:20:02.720
office 365 license and you can reinstall

0:19:59.360,0:20:07.130
office and you can remove let you got

0:20:02.720,0:20:09.140
the five devices well let’s say you used

0:20:07.130,0:20:11.330
up your five well you can go login to

0:20:09.140,0:20:14.840
your Microsoft ID and you can remove a

0:20:11.330,0:20:17.960
device from that list and then you can

0:20:14.840,0:20:21.500
install it on another device but don’t

0:20:17.960,0:20:24.260
forget your license keys and don’t

0:20:21.500,0:20:27.020
forget your fucking goddamn login

0:20:24.260,0:20:29.630
credentials I just I don’t understand

0:20:27.020,0:20:32.540
how people just I forgot my email I

0:20:29.630,0:20:34.280
forgot my skype pastor I’m like I forgot

0:20:32.540,0:20:36.800
my uber that’s another one all day long

0:20:34.280,0:20:39.260
I can’t sign in my over I can’t sign

0:20:36.800,0:20:42.250
into left are you do you have a brain

0:20:39.260,0:20:42.250
adios

Another computer question from a third party website where I earn supplemental income answering computer and technology related questions. This one deals with a printer scan utility. The original question quoted verbatim is below.

I have a TS 9520 printer. I had to wipe my hard drive and reinstall from a backup system that I have. The printer works and I can scan using the printer app, but I do not have the IJ Scan Utility Lite available now to do other types of scanning.

How do I get it reinstalled?

This individual could scan using the automatic document feeder successfully. However, they could not scan with the flatbed scanner. They were using a Macintosh computer with Macintosh operating system 10.14.2 Mojave installed.

You can download the Canon Pixma TS9520 IJ Scan utility and install it on your Macintosh computer with Macintosh 10.14 Mojave installed. If you are missing additional software, you can access that software for your Canon Pixma TS9520. Click on “Drivers & Downloads” and look for any missing software.

Canon has developed a propriety software tool to scan from your Macintosh computer called IJ Scan utility. Some computer printer manufacturers like Canon develop their own tools to work with their own hardware. Your Canon Pixma TS9520 printer will not have all functionality with just the printer driver installed.

In this case, the absence of the IJ Scan utility did NOT allow this individual to scan from the scanner flatbed. This is where I normally tell my end users that I support to just go ahead and download the full suite of software and driver at once. Depending on the printer manufacturer and model, this is NOT always possible.

In this case I found the full driver and software download for this Canon Pixma TS9520 all in one printer. However, Canon did NOT label it “full driver and software”. They labeled it “S9500 series Software Package (Mac)”.

The description of this full driver and software download is:

This file will download and install all the software you need to utilise the full functionality of your product.

This is good to know, as sometimes Canon does NOT always have a full driver and software download available for their printers. I just wish they would label it as such to make it easier and quicker to find. However, this can save you time, by just going ahead and installing all available tools plus the printer driver in one download and installation.

Otherwise you would have to download each individual piece of software. At the very least you would download the printer driver. However, many of the end users I support require the scanner driver as well.

My experiences as a technician is to provide the link whenever available to the full driver and software. These instructions and tips were written for a Macintosh computer with Macintosh operating system 10.14 Mojave installed for a Canon Pixma TS9520 printer. However, you can use these as a basis point for Microsoft Windows, operating system, Linux operating systems, and other Macintosh operating system versions, as well as other printer manufacture brands and models.

Obviously, you would have to find the full printer driver and software for your specific computer and printer brand with model number.

Another computer problem in the world order. This one is a bit different as I had to solve one of my own computer related problems. I recently installed OBS studio on a Hewlett Packard Pavilion X360 laptop.

Also, I am using MX Linux on this laptop. MX Linux is a Debian distribution derivation. I noticed when recording videos, that the colors did NOT look right.

At first I thought perhaps it was a hardware related graphics problem. However, OBS Studio was the only application I noticed the color problem. In order to fix this issue you want to go into your “Sources” in OBS Studio.

The source I think that was causing this problem perhaps was a web browser. Also, it could be that that is where you have to make the change that fixes this OBS Studio recording color problem. Click the “Properties” gear icon on a source.

Under the “Crop” settings look for a check box next to “Swap red and blue”. Place a check in this box with your mouse and then click on “OK” to save those settings. This immediately fixed this OBS Studio recording color problem, as I noticed the colors were fixed in studio mode.

I performed a test video recording and the recording color problem had been fixed. I have used OBS Studio for 3 to 4 years now and have never seen this problem crop up, no pun intended, before. Also, I have used two other desktop computers to record videos and neither computer had this issue.

I am not sure if it is a problem with the graphics processor on this laptop, a problem with MX Linux, or a problem with OBS Studio. All I know is that I found the solution to one of my own computer problems. This one was kind of an obscure computer problem, but I was much relieved to have fixed this issue.

I can now record videos with this laptop pretty much anywhere now. These instructions were written for a Hewlett Packard Pavilion X360 laptop with MX Linux 18.3 installed. Also, the version of OBS Studio is 23.1.0 64 bit.

These instructions could certainly be used for possibly other operating systems like Microsoft Windows, Apple Macintosh and Linux with this same OBS Studio recording color problem. As long as OBS Studio has a “Swap red and blue” properties setting you could potentially fix this problem, even on other Linux distributions.

Another printer problem in the world of information technology. This time an individuals Canon Pixma MG6320 quit working on their Macintosh computer. Here is there initial question quoted verbatim.

My Canon Pixma MG6320 printer will not print. It has a code that says printer is not responding even though it is directly plugged into my computer.

I was not able to find out what exact version of Macintosh operating system they had. However, I will share with you the solution to this predicament. This error message they received of the printer is not responding MAC was visible on their Macintosh computer and not the display on the printer itself.

Remove all instances of printer software from “Applications”. Remove all instances of your printer from “Printers & Scanners”. Download and install the Canon Pixma MG6320 printer software.

Your Macintosh operating system should be automatically detected by browsing the link above. Now you want to make certain that you are on the “Drivers” tab. Under “Recommended Drivers” look for a “CUPS Printer Driver”.

Download and install this printer driver. Hopefully, you should be able to now print successfully. My customer was able to print after following this instructions. If you need to scan, there maybe an “ICA Driver”.

You would just download and install this scanner driver. If you are still not able to print to your Canon Pixma MG6320 after following my instructions, I will give you an additional tip that may fix your problem. Power off your printer.

Disconnect power cable from a wall outlet. Disconnect Universal Serial Bus printer cable from both printer and your computer. Press and hold power button on printer for 30-60 seconds.

Leave that printer disconnected from a power source for 5-10 minutes. Reconnect Universal Serial Bus cable and power cable. Power on your printer and see if it will now print.

If you still cannot printer, after following my first two tips, try installing the Canon Pixma MG6320 software onto a different Macintosh computer. Also, you could install the software onto a Microsoft Windows operating system. You want to use the process of elimination and find out if it is your computer or the actual printer that is the culprit.

If you can now print from another computer, then you have answered your own question. You may be able to manually remove the printer driver from this the following example folder on your Macintosh.

/Library/Printers/Canon

You would just delete or move to the trash that folder. As an added tip, empty the trash can on your Macintosh. On at least one occasion, when installing printer software I kept having the same problem I was working on until I emptied the trash can.

Now you want to go ahead and reinstall the printer software. In severe cases you might have to reinstall the Macintosh operating system in order to print to your Canon MG6320 printer. Hopefully, you will not need to do that.

These instructions were written for a Macintosh computer and a Canon Pixma MG6320 printer. You can certainly use these instructions and tips for other Macintosh operating systems and potential other printers with the same or similar type of error.

Another computer crisis with Microsoft Windows operating system. This time an individual installed a Microsoft Windows 7 updated, that wreaked havoc. Here is the original initial question quoted verbatim below.

The latest windows update has created problems with my computer.

This individual owned an Acer Aspire laptop. However, they did NOT know the operating system they were using. How is this possible in this day and age?

Here is a tip, always find out what operating system you are using. You should always not remain ignorant and know what operating system you have installed. I found out that they had Microsoft Windows 7 installed.

They had tried to remove this latest Windows 7 update. However, they received an error when attempting to remove it. Whenever a Microsoft Windows 7 update fucks up your computer, you can try to perform a system restore.

Try to remember when this problem first started to occur. You want to pick a date back to before you had this problem. Click “Start”, then choose “All Programs”. Select “Accessories”.

Choose “System Tools”. Finally, select “System Restore”. A System properties window will open up.

You should be in the System protection tab of that window. Click on System Restore.

Another System Restore window will open up. Click on Next. In the next window you will be able to select your restore point. Also, you can place a check box in the Show more restore points.

What you want to choose here is a date and time before you were having your current problem. Choose a restore point back to before you were having your current computer problem(s). Now you click Next.

In order to begin system restore, you select Finish. Your computer will have to reboot in order to restore it back to the restore point that you picked. Never interrupt a Microsoft Windows 7 system restore once you click finish.

Do NOT become inpatient and press ctrl alt delete.This individual was able to fix their Microsoft Windows 7 update problem, by performing a system restore. These instructions were written for Microsoft Windows 7 operating system.

You can use this troubleshooting as a basis for troubleshooting other Microsoft Windows operating systems. However, the instructions will NOT be the exact same. When in doubt, try to perform a Microsoft Windows system restore.

You will not lose your personal data when performing a system restore. However, any programs installed after the restore point will become removed.

Another Microsoft Office problem. This time an individual could NOT open Microsoft Excel nor Microsoft Word. Here is the initial original request:

“Cannot open Microsoft or excel. Also Microsoft word it’s…”

Here is my original initial response:

What operating system are you using? For example Apple Macintosh, Microsoft Windows 7, 8, or 10. If you have not done so already, restart your computer and see if that fixes your problem.

You can go into “Activity Monitor” on Macintosh and end any Microsoft Excel and or Word processes that are stuck.
On a Microsoft Windows computer you can go into “Task Manager” and end any stuck Microsoft Excel and or Word processes. Also, you can try to perform a repair on Microsoft Office.

I can send me more detailed instructions if you need them and you tell me what operating system you are using. I can schedule a check disk scan for you or I can give you instructions. Your computer has some major problems.

System file check will not run which is not normal. Hopefully, a check disk scan will fix your computer. The check disk scan will require a reboot.

It can take a few hours for the check disk to run. Just wanted to let you know in case you need access to your computer. You will not be able to use your computer while check disk runs.

Here are the instructions to schedule a check disk scan:

You want to open up a command prompt window with administrative rights. Click Windows 10 “Start” button then type in “cmd” without quotes into a search box. Right click on “cmd” and choose “Run as administrator”.

Click on “Yes”. In that command prompt you want to type in the following command:

chkdsk c: /f /r

A check disk scan will display a volume is in use message. Type Y for yes. This will schedule a chkdsk scan for the next time you reboot that computer.

Reboot that computer and allow chkdsk scan to run. Do not touch your keyboard. A check disk scan should begin within 10 seconds.

It may take a few hours to complete. If a check disk scan does not begin. Follow the previous instructions and schedule the scan again.

This individuals computer was completely fucked up. One clue that this Microsoft Windows based computer was in despair was that a system file check scan would NOT work. Since a system file check scan would not begin, it is possible that a check disk scan would have problems.

However, whenever I come across a Windows based computer with this many problems, I still go ahead and attempt to schedule a check disk scan. Initially, I had attempted to reinstall Microsoft Office. However, it kept failing.

That is when a system file check scan could come in handy. I have suspicions that this Windows based computer is way too corrupt to even be able to fix. However, you may be able to use these troubleshooting steps in order to fix Microsoft Office.

Initially I attempted to perform a repair install of Microsoft Office. You may want to make sure that you have your Microsoft Office installation CD-ROM, installation download, or access your Office 365 subscription. Many times you can login with your Microsoft account and reinstall Microsoft Office from the Office 365 portal.

I even used my preferred PC Optimization tool to no avail. Also, you could attempt to run malware, spyware, and virus scans. This computer was beyond repair.

I was going to perform a system restore, however, there was NOT a restore point back to before Microsoft Office quit working. Microsoft Excel, Word, etc. would not open. Also, I received errors when trying to reinstall Microsoft Office 2010.

This individual was using a computer with Microsoft Windows 10 operating system and Microsoft Office 2010 plus installed. At this point, in order to install Microsoft Office, you may need to either perform a “Reset this PC” or wipe and reload Microsoft Windows 10 operating system. This is why you should always backup your data.

That includes backing up all your software installation media and or downloads. As a computer repair technician often times, you can save time by just wiping and reloading. However, Windows 10 has a feature called “Reset this PC” which is quite easy to use for an average computer user.

There are two options with reset this PC. One will allow you to keep all your personal data, but loose all your programs. The other option will remove all your personal data and programs.

These two options will then reinstall Microsoft Windows 10 operating system. Your computer system might not be as corrupt as this computer was. In that case you could possibly fix Microsoft Office with these troubleshooting steps.

These instructions were written for a computer with Microsoft Windows 10 operating system installed and Microsoft Office 2010 plus installed. You can certainly use these instructions for other Microsoft operating systems and other Microsoft Office versions.

Another computer request in the information technology world order. This time an individual needed help trying to install an older version of Quicken 2002. They had this program installed on a computer with Microsoft Windows 7 installed.

Here is the initial original request:

I have an old Quicken that I love and have used for many years 2002 version. It just went blank on me and cant pull up any of my old accounts. Is it because it is to old?

This individual was very lazy minded to me. I asked them what version of operating system, they were using and responded with:

“It doesn’t matter.”.

Bull fucking shit, it does matter what operating system you are using when trying to troubleshoot software problems. This individual requested a live phone call. They were extremely rude by continually talking over me.

This is a common trait with Americans that I have noticed with pattern recognition. Here is my original initial response before our telephone call. What operating system are you using?

For example Apple Macintosh, Microsoft Windows 7, 8, or 10. You might be able to perform a repair on that Quicken software.

The exact version matters so that I can give you detailed instructions. You can go into “Control Panel” and then depending on what version of windows you are using, look for “Apps and Features” or “Programs and Features”. Select Quicken software by clicking on it.

Look for “Modify” or “Repair”. This individual was not able to repair Quicken 2002 with my assistance. I asked them if they still had the Quicken 2002 installation media.

Amazingly enough this individual still had a Quicken 2002 installation CD-ROM. I guided them through the installation process. I instructed them to first remove Quicken 2002 from within “Programs and Features” on a computer with Microsoft Window 7 operating system installed.

This required a reboot of their computer. You want to then place your installation media into your optical drive. Most installation media especially on CD-ROM will automatically start the installation process.

Follow the Quicken 2002 installation prompts. Another item of contention is make sure that you have your Quicken data backed up or in a location that is not in the installation path. For example:

C:\Program Files\Quicken 2002

If you store your Quicken database in the afore mentioned folder it will most likely get deleted if you reinstall Quicken 2002. This customer kept their Quicken data in a different location. They were able to import their data and access it after the reinstallation of Quicken 2002 Windows 7 style.

I did try to see if the customer could perform a Microsoft Windows 7 system restore. However, they were hesitant on using this tactic. Also, a repair on the Quicken 2002 did not bare any fruit so to speak.

If you would prefer to try a Microsoft Windows 7 system restore, then here are the steps to follow. Click the Microsoft Windows 7 “Start” menu button. Type in “System Restore” into a run or search box.

Choose “System Restore” or “Create a Restore Point”. Click on “Next” then choose a restore point”. You want to choose a restore point back to before you were having this problem with Quicken 2002.

Also, you can click on “Show more restore points” that may display older restore points. Select a restore point by clicking on it and then click “Next”. Finally, click on “Finish” to begin the system restore process.

Your Microsoft Windows 7 computer will restart and become restored to the date and time you selected. These instructions were written for Microsoft Windows 7 operating system. However, they can certainly be used as basis points for other Microsoft operating systems.

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