Another printer problem in the world order. This time an individual was having problems with their printer continually going into offline mode. The original initial request is quoted verbatim below.
My HP envy 7155 printer quit working. The computer says it is not online. I can’t turn it off or on and the screen shows the number 00829C98.
What is wrong with it?
This individual was using a computer with Microsoft Windows 10 operating system installed. You will want to power off your printer. Disconnect your power cable from the wall outlet.
Disconnect the Universal Serail Bus printer cable from both your printer and computer. Now press and hold the power button on your printer for 30-60 seconds. Leave that printer disconnected from power for 5-10 minutes.
Reconnect Universal Serial Bus cable and power cable. Power on your printer and see if it will now print.
The above instructions fixed this problem. However, printer offline errors are common and NOT always a hardware problem. If the above instructions did NOT resolve your issue, then you need to remove and reinstall the printer driver and software.
If you are using an Apple Macintosh computer, remove all instances of your printer software from “Applications”. Also, you can use finder to remove your printer software from “Applications”. Click on “Go” at the top menu bar.
You should see “Applications” in a list. Remove all instances of your printer from “Printers & Scanners”. In order to get to “Printers & Scanners” click on the “System Properties” gear icon down below in your dock. Highlight your printer and then click the minus sign (-) to remove that printer. Download and install the printer software from this web link below.
Please do NOT connect your printer to your Apple Macintosh computer, until instructed to do so by the installation program. You can use “Finder” to find your downloads. Finder is located in your dock down below.
Look for your “Downloads” folder. Once you open up Finder you will see your Apple Macintosh username on the left hand side. Click on your username to expand those contents.
You should see a “Downloads” folder. This official Apple support link has more details and pictures about finder that may help you use that tool. If you are using Microsoft Windows 7 operating system, then follow these instructions.
Remove the printer software from “Programs & Features”. Then remove the printer from “Devices & Printers”. Now type the following command into a run box:
printui /s /t2
Select your printer and click on “Remove…”. Select “Remove driver and driver package.” Click “OK” then click on “Yes”.
Click on “Delete”. Then download and reinstall the printer software. If you are using Microsoft Windows 10 operating system, then follow these instructions.
Remove the printer software from “Apps & Features”. Then remove the printer from “Printers & scanners”. Now type the following command into a run box:
printui /s /t2
Select your printer and click on “Remove…”. Select “Remove driver and driver package.” Click “OK” then click on “Yes”.
Click on “Delete”.
Now download and reinstall the printer software. These instructions were written for a Hewlett Packard 7155 printer with Microsoft Windows 10 operating system. The Apple Macintosh operating system instructions are for newer Apple Macintosh operating systems in the High Sierra, Mojave, etc. realm.
Those instructions for the hardware troubleshooting of your printer's offline error can certainly be used for other printer manufacturer’s. For example Brother, Lexmark, Dell, etc.
HP Printer Keeps Going Offline – Possible Fix Video Transcript
00:17
estás at ronconi day in a computer calm
00:22
or through video poverty ie obviously my
00:26
voice is not normally that that low and
00:29
let me perform a quick audio check the
00:34
boy II obviously my voice is not
00:37
normally that that low and let me
00:40
perform he's on the live but I don't
00:43
hear any check the IE obviously my voice
00:47
is not normally that that low hmm and
00:50
let me perform he's alive but I don't
00:54
hear any object the boy II oh there's
00:56
all my voice is not normally that I
01:01
haven't livestream so sorry about that
01:04
[Laughter]
01:07
speakers hooked up because I'd get
01:09
feedback and I don't have any headphones
01:13
on so it's all good
01:14
alright that hopefully will be the last
01:16
interruption so from now on I'm gonna
01:18
try to livestream my videos just save
01:20
some time so let me cut to the chase HP
01:22
Envy 7155 printer quit working the
01:27
computer says it is not online I can't
01:31
turn it off or on and the screen shows
01:33
the number 0 0 8 to 9 CC 98 what is
01:39
wrong with it well it's a
01:41
hewlett-packard printer that one's
01:45
pretty self-explanatory you ask yourself
01:47
well what's wrong with this printer well
01:49
if it's a Hewlett Packard that should be
01:52
like fill in the blank
01:56
it's a HP Envy 7155 it's a photo model
02:02
they claimed it was happening for a few
02:05
days
02:05
what else here's how to solve this is
02:11
very common you'll see this a lot and
02:13
it's not just exclusive to Windows it's
02:16
also occurs on Mac and crap operating
02:19
system so micro crap
02:20
Micra [ __ ] micro slop wind blows
02:22
operating system and also Mac and crap
02:24
Linux
02:26
I don't really support Linux very often
02:29
I haven't really
02:30
notice that as a problem the printer
02:33
goes offline that is very common it
02:36
really depends on the situation it could
02:38
be hardware it could be software but let
02:40
me cut to the chase in this scenario it
02:43
was hardware so here is how you can
02:45
solve potentially possibly fix this
02:48
problem what you do is quite easy you
02:52
power off the printer a lot of printers
02:55
have on/off buttons some of the cheaper
02:57
ones do not you'll you'll have to unplug
03:00
it from the wall here I'm saying either
03:03
power off the printer and then also
03:06
disconnect it from the wall some
03:08
printers have hardwired power cables
03:11
that you have to plug to disconnect it
03:16
to unplug it it has to be from the wall
03:18
some have an adapter where the cable
03:22
attaches just remove it from all
03:26
electricity then what you do is you
03:28
press and hold the power button on the
03:31
printer for 30 seconds to a minute press
03:35
the power button hold it with the the
03:38
printer unplugged
03:40
after a minute then what you do is leave
03:45
the printer alone don't plug it back in
03:48
don't touch it
03:49
leave it disconnected from power for 5
03:53
to 10 minutes then what you do is then
03:56
go ahead and plug it back into the wall
03:59
outlet power up let it initialize it
04:03
could be a few minutes depends on then
04:05
try to print I don't know what the
04:08
percentages are but quite often that
04:11
solves the problem and that is what
04:12
fixed this problem printers are very
04:15
flaky especially the not the laser but
04:20
the you know gas jets whatever you know
04:24
I'm saying the ink Jets excuse me the
04:26
ink Jets it doesn't really doesn't
04:29
matter how much you pay here's here's an
04:31
extra bonus tip if you can afford the
04:34
money you could probably get a good you
04:37
even used or even refurbished there's
04:39
nothing wrong with used I know the
04:40
[ __ ] YouTube technology shells are
04:43
anal-retentive and they just oh they get
04:46
all bent out of shape if you dare tell
04:48
people that you can use used computers
04:51
or you can buy use printers or buy used
04:53
printers or use tablets or use laptops
04:56
they just have seizures and I don't know
04:58
what the [ __ ] that YouTube technology
05:00
shields problems are oh that's right oh
05:02
wait they're Cheryl's that's why all
05:04
right you might be able to pick up a
05:08
laser jet printer for maybe two or three
05:10
hundred its and then just perform their
05:12
due diligence research find out the
05:16
model that you're interested in you can
05:19
get used laser printers on Amazon eBay
05:23
Craigslist blah blah blah blah that's
05:26
probably your best bet but this video
05:28
wasn't about laser jet printers but I
05:29
just throw you a bonus tip that might be
05:32
productive you know I'm saying so that's
05:33
what fix this problem was just powering
05:36
off the printer
05:37
there's a nut there's these printers are
05:39
very flaky they're susceptible to
05:41
electrostatic discharge called ESD if
05:45
you study physics you know what that is
05:47
electronic devices just get flaky and
05:50
sometimes what you do is you have to
05:52
remove that electrostatic discharge as
05:55
it's causing problems and with printers
05:58
the easiest way is just follow my
06:01
instructions that's how you get rid of
06:04
that ESD and then that solves the
06:06
problem a lot now I'm gonna this is a
06:08
little bit over time and some bonus tips
06:10
that is what solved this problem but I
06:13
don't know the statistics I can't tell
06:15
you I can't say well 50% now that's not
06:17
high roll you may work and may not if
06:20
that does not solve your problem where
06:22
with and and you can use these tips for
06:27
other printer manufacturers I just
06:28
decided to tailor the search engine
06:30
optimized keyword for HP's because they
06:33
specified it was in HP so I was like wow
06:35
[ __ ] it why not
06:36
however Lexmark brother Canon sharp
06:41
doesn't matter what printer you can use
06:44
the same tip you follow the exact same
06:46
instructions only for whatever printer
06:49
and that might fix the printers off line
06:51
printers offline that is a very common
06:54
problem
06:55
usually it's either the hardware or the
06:57
software so now I'm gonna give you some
06:59
overtime some bonus tips on if it's
07:03
software if it wasn't hardware and you
07:07
reset the printer and you you know I'm
07:10
saying press the power button and let it
07:14
sit there and think also I think
07:16
printers can get can no I don't know if
07:19
they over they may overheat to they get
07:21
really hot well it's an electronic
07:23
device and it has circuits has circuit
07:26
boards so anyways if that doesn't not
07:28
solve your problem then it's software
07:30
but I'm you're gonna have to click on
07:32
the link in the description box below
07:33
that'll take you to my blog post up my
07:36
website in a computer's comm that I have
07:38
not written yet however the search
07:40
engine optimized title will be the same
07:43
the stream health is not very good but
07:46
I'm not really worried about that right
07:47
now
07:48
video output low YouTube is not
07:50
receiving yeah I see that dumb ship
07:52
message a lot I don't know I set the
07:59
bitrate to 2,000 that's that's pretty
08:02
[ __ ] high YouTube mm what do you want
08:04
2500 huh alright you want me to [ __ ]
08:09
give you enough bits that you know it
08:11
overloads my internet and then I can't
08:13
even browse the internet well I don't
08:15
need to worry about that right now let
08:17
me ignore the [ __ ] warnings from
08:18
YouTube if this video turns out terrible
08:22
I will upload because I'm also recording
08:23
it I will upload the recorded version
08:26
that will be much better
08:27
alright I'm already at the 8 minute 21
08:29
22 23 and Counting so let me let me give
08:33
you some overtime I'm not gonna go into
08:35
all the details because that'll take too
08:36
long another way to fix the printers
08:40
offline is reinstall the printer
08:42
software yes I said that oh my god the
08:45
YouTube technology shells they don't
08:47
know anything they're not a real
08:49
technician like I am I have to [ __ ]
08:51
solve these computer problems every day
08:53
so they're just gonna laugh or they're
08:55
gonna get all upset and you know they'll
08:58
just bah they're already arrogant
09:00
they're already stuck-up you know I'm
09:03
saying it could be the printer software
09:08
it could be the
09:08
drivers that is causing that problem the
09:11
printers offline even though the printer
09:12
is not offline it could be the hardware
09:15
it could be the software we on Windows
09:18
10 especially Windows 10 a micro crap
09:21
microchip Microsoft wind blows tan
09:23
update could [ __ ] up the printer softer
09:26
or and/or the driver and then you'll see
09:28
errors like that what you would do is
09:29
you would remove the printer software
09:31
completely and I think I have a video I
09:34
might I might let me look it up so since
09:38
I don't script my videos oh oh wait all
09:41
the YouTube technology shells they even
09:44
get more upset when they see other
09:46
YouTube content creators that they don't
09:48
have to script their videos they don't
09:50
have to have like of you know five
09:52
people you know five what two or three
09:55
running the video cameras from different
09:57
angles why and then a script and then
10:00
actors and then buffoonery and then the
10:03
music and then the intro music and the
10:06
exit music
10:07
and then oh I forgot you know buy my
10:10
coffee mug buy my peanuts and popcorn no
10:13
I'm not here to help you I want your
10:15
money so I can support my cocaine habit
10:21
I mean my YouTube technology show habit
10:23
I mean alright so let me look this up
10:25
really quick and I know I have a video
10:32
on my youtube channel I think how to
10:36
remove a printer from Windows 10
10:40
basically what you do is you go into add
10:46
remove programs I don't want to make
10:47
this video too long go into add remove
10:49
programs and completely remove the all
10:52
the software since this is a Hewlett
10:55
Packard there might there probably will
10:57
be more than one piece of software
10:59
listed in add/remove programs if it's
11:05
Sheila Packard you can even sort by date
11:07
if you're confused if you have multiple
11:09
printers that could cause a problem look
11:13
by the date every separate piece of
11:16
software will have the same date if you
11:19
only have one printer connected and it's
11:20
a hewlett-packard
11:21
remove every entry from and remove
11:24
programs for your printer that says HP
11:26
or hewlett-packard all it could be five
11:29
six ten it just gets obnoxious then you
11:33
know I'm saying then you go to printers
11:35
and scanners I'm trying to find my
11:40
youtube video I'm trying to kill
11:44
multiple roars at once
11:46
let's see Annette I'm pretty sure to
11:52
record a video and I and I showed you
11:53
how to do everything here here it is
11:55
here is I will let me I don't want to
12:00
show this I don't want you to see this
12:02
and then I don't mind you seeing what I
12:05
just searched but I don't want you to
12:06
see that other page no no no no no I
12:09
know what you're thinking I'm not a
12:11
secret society member I'm not a clown
12:14
freemason or a Jesuit or Knights of
12:16
Columbus or any of those dumb [ __ ]
12:18
secret societies nah that's not how I
12:20
roll all wait but maybe some of the
12:23
YouTube technology shells maybe they are
12:25
members of secret societies like the the
12:29
clown freemasons that [ __ ] [ __ ] up I
12:32
mean okay so here's the video right here
12:36
how like I literally I think I don't
12:45
like how Bing and Google they just
12:48
instead of linking directly to the
12:51
YouTube video when you play it they play
12:52
it within their whatever okay so here it
12:55
is I'm not gonna play it and it's an
12:57
entirety estions
13:00
okay but let no no [ __ ] you I don't want
13:06
you to blyve or what is this I don't
13:09
want live YouTube TV [ __ ] you quit quit
13:12
quit [ __ ] bothering Abby about that
13:15
here it is this is the video I recorded
13:18
it's 34 minutes long you may think us
13:21
long-winded but no I showed you every
13:24
step to properly properly properly
13:27
remove a printer from windows 10 there's
13:31
three main steps I already went over one
13:33
the
13:34
there's the title there's the video
13:35
didn't receive in that many of you is I
13:36
can I could change the title and try to
13:39
get more abuse but you know what I'm
13:40
saying
13:40
how to remove printer in Windows 10 then
13:43
when you're done when you're done with
13:52
add/remove programs you go to printers
13:55
and scanners remove your hewlett packard
13:57
printer completely from printers and
14:00
scanners if it's if it's showed up more
14:01
than one remove them all if you have
14:05
multiple printers you need to be careful
14:07
if it's the only printer just if there's
14:09
multiple entries because you try to
14:11
reinstall it or windows is garbage I
14:14
mean you know I'm saying remove them all
14:16
if it's your only printer if you have
14:18
multiple printers tread carefully the
14:21
third step is you have to manually
14:23
remove the driver on window Micro crap
14:26
microchip Micro slop wind blows
14:29
incorporate operating system drivers are
14:32
notoriously get corrupt that's just
14:34
that's just how it is it's one of those
14:36
you're gonna die you know you're also
14:38
gonna most likely have to pay some kind
14:40
of taxes unless you're an anarchist and
14:42
you just completely what's that oh
14:46
that's offensive to you you're a little
14:48
sheep you're little surf you just follow
14:50
along and you in whatever society tells
14:52
you whatever death and taxes Union oh
14:55
that old dumb [ __ ] cliche art on Windows
14:58
10 blue screens and Driver corruption
15:02
are not the exception they are the rule
15:05
you know I'm saying you you type in I'm
15:11
not gonna you're gonna have to click on
15:12
the link in the description box below
15:13
that'll take you to my blog post at my
15:15
website in a computer so I'll come with
15:16
the exact command it is I haven't [ __ ]
15:19
it's been like months now do I have a
15:23
blog post I better of written a blog
15:26
post I didn't see I I made so many
15:30
mistakes you always want to include a
15:32
blog post for with every video because
15:34
that's an excellent way to earn
15:37
additional income is you have a link to
15:41
your own website and then you can you
15:44
know
15:44
at google adsense affiliate affiliate
15:47
marketing blah blah blah blah why did I
15:51
not write a blog post I was lazy oh you
15:56
know what that was about a year ago
15:58
almost to the day and a lot of [ __ ]
16:00
happened oh that's right some Christians
16:02
that were renting an office to me [ __ ]
16:05
me over and they gave me 90-day warning
16:08
however they changed their minds anyways
16:10
so I had a lot going on last year at
16:12
that time maybe that's yeah because I
16:16
had to be out of that office in four
16:17
days I'm looking at the date of when I
16:19
recorded that video I'd be out of that
16:21
offensive for days I probably was just
16:23
like [ __ ] it you had to clean up the eye
16:25
to get all everything that's in here
16:27
with well in the video you can see all
16:29
my clutter you can see all the garbage I
16:31
had in there I had I had a lot of
16:33
printers in there too so anyways print
16:39
print UI you want to use the print you I
16:43
print UI command stands for printer user
16:48
interface but there's a variable /s /t -
16:53
I think yeah but I will I promise this
16:57
time I will write you a full blog post
16:59
with exact directions if you're using
17:01
Windows 10 Windows 7 quickly I got to
17:04
run Windows 7 very similar to Windows 10
17:06
as far as completely removing a printer
17:08
if you're getting that printers offline
17:10
because a lot of times it's either the
17:11
hardware or it's the software what you
17:13
do go to programs and features not app
17:16
some features you go to programs and
17:18
features and then you remove the printer
17:21
all of the if it's the only printer you
17:24
can remove every single piece of
17:28
software listed if you have multiple
17:32
printers you need to be careful you I
17:34
don't know if Windows 7 listed each
17:37
individual piece of software by date
17:40
like Windows 10 I don't know but but
17:42
just be cautious try to remove every
17:45
printer like in this instance it was a
17:47
what was it a seven Yili packer
17:50
[Music]
17:52
7:55 or where the [ __ ] it was then you
17:58
go to devices and printers I think
18:02
Windows 7 it is devices and printers or
18:05
printers and devices they they changed
18:08
it one of the two I think it I think it
18:10
is devices and printers whatever I don't
18:12
have a lot well I I have Windows 7 I
18:14
have one hard drive with Windows 7 the
18:17
last one but it dual boots and that's
18:20
running Linux right now anyways it's
18:23
either devices and printers or printers
18:25
and scanners remove the printer from
18:29
there just like with Windows 10 if
18:33
there's multiple listings of the same
18:35
printer remove them all if you have
18:38
multiple printers be careful you know
18:40
I'm saying cuz you don't want to [ __ ]
18:42
with other printers but you want to
18:43
remove the Hewlett Packard printer from
18:46
Windows then it's the same command the
18:50
print UI what is it space for /s space
18:54
for /t - and the instructions will be in
18:59
the blog post then you have to manually
19:01
remove the driver because in Windows the
19:03
driver gets [ __ ] up printer drivers N
19:07
or maybe even Windows Update while
19:10
windows 10 update even a windows 7
19:12
update
19:13
although Windows 7 is now officially
19:15
being retired in January I think but
19:17
yeah in the future some people will
19:19
still use windows there's nothing wrong
19:20
with that
19:21
I know I know I know the YouTube
19:22
technology shells they will have a heart
19:24
attack if I tell you this I think a lot
19:27
of this is fear mongering is up to you
19:29
but I don't really worry about well I
19:32
used Windows XP for years and years and
19:35
years after Microsoft no longer
19:36
supported if you're here's some
19:39
additional information you may not know
19:40
if you're a corporation you can purchase
19:43
what do they call it it's not is it
19:48
premium enterprise I think they call it
19:50
enterprise if you're a corporation I
19:53
don't know if they still sell enterprise
19:55
support for Windows XP they might but a
19:57
lot of times when Microsoft retires
19:59
operating systems if you're a
20:00
corporation you didn't get enterprise
20:02
support you just pay for
20:04
technical support you're just paying
20:06
Microsoft but so I don't know if they
20:09
sell it to individuals you could I don't
20:12
know you could probably form a core
20:13
business and just say well although I
20:17
don't I would think enterprise support
20:18
is probably pretty expensive but I don't
20:20
know how much it costs anyways that is
20:23
how you remove a printer quickly from
20:26
both Windows 7 Windows 10 now Mac Mac I
20:30
can't demonstrate in the future I need
20:33
to get this quad core the processor does
20:36
not support virtualization so I cannot
20:39
install Windows in a virtual environment
20:42
it sucks the processor doesn't support
20:46
it this is so I've got this quad core
20:49
I've got this dual core that I'm using
20:51
to make this video and live stream I
20:54
doubt it I could look into it but it's
20:58
only a dual core and I'm using flash as
21:02
the hard drive I don't I've talked about
21:07
this laptop before that doesn't not have
21:10
a standard SATA hard drive connection
21:12
it's got one of those weird NVRAM Yi
21:15
hard drives I ordered one and it just
21:18
didn't work so but now I just use flash
21:21
drives however I guess I could buy what
21:25
a the largest flash drive I could and
21:29
then you know try to run virtualization
21:31
on a flash drive I don't know if that
21:33
would work
21:33
anyways so but that is in the future I
21:36
wanted to try to get you know have mold
21:39
you know Windows 7 and Windows 10 and
21:42
then other versions of Linux and then I
21:44
could just screen capture and I could
21:46
just make record tutorial videos and
21:55
babies
21:58
I don't own a macintosh right now
22:00
they're too expensive because I just why
22:03
why am I gonna pay even that you can get
22:06
a used Mac you go out to Craigslist you
22:09
can go out to eBay Amazon you can even
22:11
find mcintoshes government government
22:16
what happens is that corporations and
22:18
governments after the computers are no
22:21
longer least they're off lease then they
22:26
end up selling them and you know I'm
22:29
saying or auction sites you can get you
22:31
could you know try to find Macintosh and
22:33
auction sites Amazon eBay they're less
22:36
expensive but a lot of times you go to a
22:38
computer store company you know in a
22:41
computer repair that sells you computers
22:44
they will charge you whatever they can
22:45
for Mac they hold their value better so
22:48
in the I don't plan on getting a Mac
22:50
anytime soon if I could find a decent
22:53
one for two or three hundred I would I
22:55
would shell out two or three hundred
22:56
it's just that I I don't want a
22:59
dual-core I want a quad-core and with
23:01
Macintosh quad cores are worth a lot of
23:04
money still all right so let's see let
23:08
me look up my instructions because I
23:11
don't use a Macintosh but I do support
23:14
Macintosh but it's been a while yeah you
23:19
go you it's kind of similar you go into
23:22
applications and you remove the software
23:24
number one from the Macintosh let me
23:29
look up in my text file that I just
23:32
closed when I work during the day I have
23:36
a text file that has all of my scripts
23:40
for my videos I mean now I have all my
23:45
answers or all of my notes or all of my
23:52
responses for my customers in a file so
23:56
I can just literally copy and paste
23:58
because it gets very redundant and it
24:00
saves me a lot of time we'll go down a
24:04
turn I knew you or a fake iron I knew it
24:06
you script your own work hyoeun I bet
24:10
you you got a shell script or you
24:11
some kind of robot yeah I bet you don't
24:14
even work in you got all automated and
24:16
you just sit back and sniff coke or
24:19
whatever
24:20
I wish do it I wish I could [ __ ]
24:23
that's the only way I could stomach the
24:25
work idea the rest of the time I'm just
24:27
mentally ill cuz it's a mom not nice
24:30
same old problems over and over oh my
24:34
god printer offline oh my god windows
24:36
update just [ __ ] up my computer oh my
24:38
god Windows 10 is crashing with a blue
24:39
screen oh my god let's see
24:48
reinstall printer my text file is
24:52
[ __ ] getting long cuz now I do
24:54
customer service but that's a different
24:56
story
24:56
I choose to only do customer service now
25:00
this website that I earn supplemental
25:02
income they changed how we get
25:05
compensated and now it's like [ __ ] why
25:08
should I do tech why should I waste time
25:10
helping somebody for an hour when I get
25:13
paid very little but I get paid the same
25:15
for just telling somebody how to call
25:17
Microsoft and I'm not making this [ __ ]
25:20
up let's see in reinstall printer
25:26
knowledge is valuable though reinstall
25:28
printer and then Macintosh it should be
25:43
how about printer
25:52
okay here it is I'm not gonna read
25:54
verbatim so you want to remove all
25:57
instances again of the printer from I'm
26:00
giving you a lot of overtime I don't
26:02
know why from applications you can use
26:07
finder if I wait that let me give you
26:11
the instructions first and then I'll
26:12
give you a big spiel about finder Matt
26:15
according to my observations and
26:18
according to my real-world experiences
26:20
Macintosh users are the absolute worst
26:22
of them all they have the least amount
26:26
of tech capability they are horrible you
26:29
would be so I'm not surprised but you
26:31
might be surprised how many of them they
26:32
don't even know how to install software
26:34
on a Mac they don't even know where to
26:36
go to remove it they don't even know how
26:38
to use the interface they don't even
26:40
know what finder is how the [ __ ] can you
26:43
own a computer and not know how to use
26:45
it
26:54
once you get to applications you'll see
26:57
a list of the software on your Macintosh
26:59
you can go into hewlett-packard folder
27:02
and try to find a uninstall or a removal
27:06
some printer software on a Macintosh
27:08
they don't have a uninstaller or remover
27:11
or a removal tool they don't there's
27:14
just it's just the software however on a
27:17
Macintosh the second way you can remove
27:19
software automatic cut off is drag the
27:21
folder to the trashcan so you wouldn't
27:25
you would look for the hewlett-packard
27:27
printer software folder either use the
27:31
removal tool or the main the main folder
27:34
with all of the other saw you know
27:36
subfolders the main folder for the
27:39
printer software just drag it to the
27:40
trashcan and then you might have to
27:42
empty the trash can that's another bonus
27:44
tip there was a weird one one time when
27:47
I removed the software I did everything
27:50
like I normally do on a Mac and the
27:53
[ __ ] kept saying that it would
27:55
it wouldn't when I went to reinstall a
27:57
software it kept saying that the prayer
27:59
was still installed or it just it
28:01
wouldn't detect it or it just was like
28:02
what the [ __ ] so I did some internet
28:05
searches because I don't know everything
28:07
oh wait the YouTube technology shells
28:09
claim that they're omnipotent omniscient
28:10
omnipresent they claim that they know
28:12
everything they won't admit that they
28:15
don't know how can you know everything
28:18
about information technology I found a
28:21
tip where you have to empty the trash
28:22
can and then then the software is
28:26
completely gone on the Mac if you don't
28:29
empty the saw the trash can the
28:32
operating system still thinks it's still
28:33
installed I'm not making this [ __ ] up I
28:38
tried it out and it worked
28:40
strange
28:47
then you go to printers and scanners you
28:50
notice Windows 10 has printers and
28:52
scanners Macintosh has printers and
28:55
scanners so go into printers and
28:57
scanners on the Mac same thing
28:59
remove the hewlett-packard printer from
29:02
there if there's multiple entries of the
29:04
same pair model remove them all if you
29:06
have multiple printers tread carefully
29:07
you want to really you know want to [ __ ]
29:10
with the other printers then that's it
29:25
and then you would click the minus sign
29:28
on Macintosh to add a printer manually
29:32
you click the plus sign to meant to
29:34
manually remove a printer once you go
29:37
into printers and scanners
29:38
there's a month there is a plus sign
29:40
below the list of the printers and
29:42
there's a minus sign it's
29:44
self-explanatory it's logical the minus
29:46
sign removes it you're you know get it
29:49
deletion and you know 2 minus 1 equals
29:52
10 I mean that's new world math I mean
29:59
now you would just reinstall the prayer
30:02
software go if you don't have the
30:04
download you download the
30:05
hewlett-packard software for your Mac
30:07
and then reinstall it
30:09
and then that a lot of times that fixes
30:13
the dreaded printer is offline ah
30:18
anything further I'm still streaming and
30:26
I need to get back to my okay oh wow
30:35
let's see we'll find out the outcome of
30:36
this video and if the quality is
30:39
terrible just just very pixelated
30:44
terrible audio I will upload my the
30:47
recorded version click on the link in
30:50
the description box below that will take
30:51
you to my blog post on my website and it
30:53
computers come with full instructions on
30:55
how to possibly fix the HP printer keeps
31:00
going offline and then everything I've
31:02
explained all of these tips you can use
31:05
for other printer brands Lexmark Canon
31:13
Toshiba you know blah blah blah blah all
31:18
of them and then the Macintosh
31:25
instructions are viable for the most
31:28
recent versions of Mac and then Windows
31:30
I gave you two for Windows 10 and
31:32
Windows 7
31:33
adios
English (auto-generated)