Are you having problems installing Symantec Endpoint software patches? Symantec Endpoint program definition patches come in a form of files with the .jdb extension. When using Symantec's live update feature which will not install those Endpoint updates successfully, you can then try to install them manually.
You can view some instructions that will quickly show you how to manually install those definition patches. In the Symantec Endpoint console, verify that LiveUpdate is configured in order to download the security patches to your management server. In the Content Types to Download dialog box, you will want to make sure that Client security patches is checked.
You can run a report in order to find out which release is installed on your client computers. You would run a “Protection Content Versions” report. You will want to verify that the LiveUpdate “Settings” policy is configured in order to download the patches to your Symantec Endpoint clients.
In the LiveUpdate “Settings” policy, under “Windows Settings”, you will want to click on “Advanced Settings”. Then you will want to make sure that “Download” security patches in order to fix any vulnerabilities” in the latest version of the Symantec Endpoint Protection client is checked.
When notified by Symantec Endpoint, you will need to restart your client computers. Once your client computers are restarted, they should be successfully updated. These instructions were written for Symantec Endpoint software program.
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