After physically connecting your Hewlett Packar scanner and installing some scanning software, your computer recognises that scanner in Microsoft Windows operating system ‘Device Manager’. However, that Hewlett Packard scanning software fails to connect to that physical Hewlett Packard scanner. You can try installing that Hewlett Packard scanner hardware first before installing that Hewlett Packard Scan software onto your computer.
You can try disconnecting that Hewlett Packard scanner device from a universal serial bus port on your computer. Then you can remove that Hewlett Packard Scan software from add or remove programs in control panel on Microsoft Windows operating system. After that Hewlett Packard scanning software and physical scanner device is disconnected, you can browse to Microsoft Windows operating system control panel again.
This time you will want to select device manager. Once in Microsoft Windows operating system device manager, you can highlight and right click to delete that scanner from device manager. Now you will want to plug back in that Hewlett Packard scanner with a universal serial bus cable. Microsoft Windows operating system should detect that Hewlett Packard scanner again.
Microsoft Windows operating system should prompt you for a driver compact disc. You will want to insert that compact disc read only memory and then select a compact disc read only memory check box. Now you can click on "Next" and those Hewlett Packard scanner drivers will install for your Microsoft Windows operating system that is installed on your computer.
That Hewlett Packard scanning software installation should begin after those scanner drivers are installed. You can go ahead and install that Hewlett Packard scanning software. Hopefully, your Hewlett Packard scanner will work successfully this time.
If your Hewlett Packard physical scanner is still not working in Microsoft Windows operating system, you can check out these HP document scanners instructions including some other troubleshooting steps.
If you are still not able to successfully use your Hewlett Packard scanner in Microsoft Windows operating sytem, you can try performing a Microsoft Windows operating system restore. You will want to choose a restore point back to before you initially started having this problem with your Hewlett Packard scanner not working in Microsoft Windows operating system. Microsoft Windows operating system restore will then restore Microsoft Windows back to before this problem started occurring.