Another problem in the world order of technology. However, this one deals with a retirement of sorts. The software developer of Legacy Family Tree no longer supports Microsoft Internet Explorer eleven web browser.
This is probably a wise decision. Microsoft Internet Explorer web browser is a known security risk. Here is my clients initial request:
My message from you is that my browser needs to be up dated or replaced. If i do that, what will happen to all my saved data? I use Legacy for my Family Tree.
I have found that Family Search is the most reliable source for research.
This was an easy fix for this individual. They were using a Hewlett Packard model number 1380T computer with Microsoft Windows seven operating system. This customer was using Microsoft Internet Explorer web browser as their default web browser.
I remotely connected to this computer and changed their default web browser specified by Legacy Family Tree software. I changed it from Default to Google Chrome web browser. This individual already had Google Chrome web browser installed.
I explained to them that the developer's of this Legacy Family Tree software basically no longer supports Microsoft Internet Explorer eleven web browser. You could still look up family ancestry information with Microsoft Internet Explorer eleven. However, many facets of their website no longer worked correctly.
Legacy Family Tree is just a client software application that allows you to search ancestry information. Some data requires the web based version. This is where Microsoft Internet Explorer eleven web browser comes into play.
Legacy Family Tree is only compatible with Microsoft Edge web browser, Mozilla Firefox web browser, Google Chrome web browser, and Apple Safari web browser. Microsoft Edge web browser was not an option since you cannot install it on Microsoft Windows seven operating systems. Since this was a Microsoft operating system environment, then obviously Apple Safari would not be an option as well.
Google Chrome web browser was already installed on this computer, so I suggested that this be the web browser of choice. You have to tell Legacy Family Tree software to use Google Chrome web browser instead of the operating system default web browser, which was Microsoft Internet Explorer eleven. You will want to open Family Tree Legacy software program, if not already opened.
Then you will want to select “Options” from the top menu bar. Now you can select “Customize”. You will want to click on the “Launch” tab.
You will need to look for “Which Web Browser would you like to use with Legacy?”. Then you can click on the “Change” button. Now you will want to look for the “Default Browser” dialog box. You will need to find the folder where your web browser is located.
This will be the web browser that you are changing to from Default. You will want to select the web browser's executable file in the left window and then click on the “OK” button. The Browser field will now show the path and name of this web browser:
C:\ProgramFiles\Google\Chrome.exe
Finally, you will want to click on the “Save” button in order to exit this dialog box. When you create web pages you will see a message box that asks you “Would you like to view the Web pages in your browser”? You can click the “Yes “button, which will open these web pages in the web browser you just selected.
I instructed this individual to close Legacy Family Tree software program and then open it again. Then had them perform some test ancestry searches. Google Chrome web browser was now this programs default web browser.