Is your Hewlett Packard universal serial bus printer not always recognized by your computer system? If you shutdown and boot that computer again and power off then power back on your printer it is usually, but not always recognized. Also, when you try to scan using a scan to button, physically on that Hewlett Packard printer you receive no scan options error message.
You can first run a Hewlett Packard update tool from within Hewlett Packard solutions center. You will want to allow that software program to install any and all updates that are available for your Hewlett Packard printer. Once any update(s) are installed, then you can attempt to use your scanner again.
Also, you will want to shutdown and power back on your computer system in order to make sure those update(s) fixed your issue with that Hewlett Packard printer not always being recognized. If updating the Hewlett Packard printer software does not fix that issue then you can make sure that you do not have any hidden Hewlett Packard devices in Microsoft Windows operating system Device Manager. Also, you will want to check to make sure that you do not have any Hewlett Packard devices listed in Microsoft Windows operating system Device Manager with missing drivers.
You will want to browse to “Start” then select “Control Panel. In Microsoft Windows Control Panel you can then double click on “System” then choose a “Hardware” tab. In hardware you will want to select the “Device Manager” tab. Now you will want to select that “View” menu option. Now you will need to choose “Show Hidden Devices”.
If there are any Hewlett Packard device(s) listed with a red X then you can right click on that device and select “Enable”. If there are any Hewlett Packard device(s) listed with a yellow exclamation point then you will want to right click them and select properties. You can then browse through those propertie's tab to look for any error messages.
Hopefully, running Hewlett Packard update and or making sure all listed hidden devices are enabled will solve your problem(s). These instructions were written for Hewlett Packard printers installed on Microsoft Windows operating systems. However, you could use them as a basis point to troubleshoot other printer manufacturers with the same type of error message