Another computer printer problem in the world order. This time an individual was no longer able to use their Epson 4500 printer. Their original initial question is quoted verbatim below.
All of a sudden my Epson 4500 printer/scanner says it’s not connected to my Macintosh (operating system Mojave 10.14.3). It has just happened on a frantic work day. What to do?
It is definitely connected.
This is a common problem that occurs on both Apple Macintosh operating system computers and Microsoft Windows operating system based computers. This individual could no longer scan using the automatic document feeder. Also, this type of false positive, so to speak, problem is NOT mutually exclusive to just Epson brand printers.
This type of computer printer problem can occur with any brand of printer. When they tried to scan they also received that dreaded not connected error. This individual tried to power off both their Apple Macintosh computer and Epson 4500 printer as well as disconnecting their printer from their Apple Macintosh computer.
You will want to power off your printer. Then you will want to disconnect the power cable from your wall outlet. Now disconnect the Universal Serial Bus printer cable from both your printer and computer.
Press and hold the power button on your printer for 30-60 seconds. Then leave your printer disconnected from the power source for 5 to 10 minutes. Reconnect the Universal Serial Bus cable to your computer and printer. Now connect the power cable to a wall outlet.
Power on your printer and see if it will now print and or scan. If this does not fix your problem with your printer problem, then you will need to download and reinstall the printer software and driver.
You will want to remove all instances of your printer software from “Applications”. Remove all instances of your printer from “Printers & Scanners”. Then download and install the printer software from this Epson ET4500 download link.
These instructions were written for an Apple Macintosh computer with Apple Macintosh operating system Mojave 10.14.3 installed and an Epson ET 4500 printer. You can most certainly use these instructions as a basis point to possibly solve the same printer problem with the same error on other Apple Macintosh operating systems. You would just need to download the appropriate driver for your specific Apple Macintosh operating system.
Also, you can use these instructions as a basis point for troubleshooting printer not connected errors on Microsoft Windows operating systems. Once again, you would just need to download the specific driver and software appropriate for the version of Microsoft operating system installed on your computer.
00:14
Estes our own cone Edie in a computer
00:18
calm otro video party boy Edie
00:30
let's cut to the chase another computer
00:33
problem oh this one more specifically
00:35
succinctly what they [ __ ] printer and
00:38
I [ __ ] despise printers but in our
00:40
I'm saying however as a computer
00:44
technician that's where some of the
00:46
money's at sort of yeah unless you like
00:50
you know working-class poor I mean which
00:55
is basically I am I mean all of a sudden
00:57
my Epson 4500 printer scanner says it's
01:01
not connected to my Mac operating system
01:04
mojave ten dot 14.3 it has just happened
01:07
on Mac and crap the [ __ ] Mac and crap
01:15
fanboys claim that Mac operating system
01:19
is perfect [ __ ] [ __ ] alright it
01:22
has just happened on a frantic workday
01:25
what to do well you might want to quit
01:29
now and become an entrepreneur or get
01:33
ready for your boss to bang you over and
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sodomized you I mean it is definitely
01:38
connected yes this happens quite often
01:41
on Mac and crap and wind blows all of a
01:47
sudden your printer just quits working
01:49
and you'll get one of these bizarre
01:51
errors not connected that that error
01:53
also shows up on wind blows it's a false
01:56
positive the printer nothing wrong with
01:59
the printer and I'm gonna give you two
02:03
possible solutions to this problem
02:12
now that they're receiving this error it
02:14
scans from the plate-glass which is the
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embedded scanner but not from the top
02:23
feeder which I think they're referring
02:24
to the automatic paper feeder yeah the
02:33
automatic feeder does not work now and
02:35
then when they do try to scan it says
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it's not connected that's very common
02:42
error message here are two possible
02:44
solutions
02:57
now it says that they disconnected the
02:59
printer from their Macintosh computer
03:01
and then powered off and restarted both
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well it depends on how they powered off
03:07
the printer so here is possible solution
03:09
number one what you're gonna do is
03:11
you're gonna power off your printer and
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throw it away I mean take a [ __ ] you
03:17
know a hard object and just smash it
03:22
like that movie office space
03:25
you're gonna disconnect the power cable
03:27
from both the wall outlet and the
03:32
printer so well just disconnect the
03:35
power cable from the wall outlet
03:36
you're also going to disconnect the
03:38
printer from the Macintosh the USB cable
03:40
from both the printer and the Macintosh
03:43
I'm giving you an additional bonus gold
03:46
well possible Gold tips fool's gold or
03:48
reals gold then what you're gonna do is
03:51
you're gonna press the power button on
03:53
the printer for around 60 seconds a
03:56
minute
04:00
you're gonna leave the printer by itself
04:02
to gloat or to cry or whatever printers
04:07
whatever emotions printers have for five
04:10
to ten minutes leave it alone
04:14
find something to do turn on the TV and
04:16
what well now I wouldn't do that
04:18
television is [ __ ] stupid but
04:20
whatever I don't watch television but
04:21
the last few days I just thought I'd
04:23
check it out and it's I'm glad I don't
04:27
watch television after five to ten
04:30
minutes you're gonna connect the USB
04:32
cable back into the printer and into the
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Macintosh then you're gonna obviously
04:40
plug in the power cable into the wall
04:43
outlet
04:44
now here's an additional bonus tip some
04:48
printer AC adapters the electronic you
04:52
know the power cable which is something
04:54
a lot of times just a little block
04:56
sometimes it's not hardwired you can
05:00
connect disconnect the power cable from
05:03
the little box and the wall out if
05:05
that's the type you have do it if it's
05:08
hardwired you can't the only way to
05:10
disconnect the power cable from the
05:12
printer is the actual allow outlet on a
05:14
they called it's called hard wired
05:18
meaning it's hardwired onto the printer
05:21
you can't disconnect it physically from
05:22
the printer only from the wall outlet
05:24
obviously disconnect it from the wall
05:26
outlet and then you would reconnect it
05:28
and I gave you that additional tip
05:29
because you just electronics are weird
05:31
physics is weird you just never know so
05:34
you just try whatever work so as many
05:36
tactics as posible now power on the
05:39
printer and let it go through its
05:42
synchronization could just depends on I
05:44
think this is an older printer but don't
05:47
quote me on that but when I like looked
05:49
up the search engine optimized keyword
05:52
it doesn't seem like it's very popular
05:54
printer so that tells me it could be
05:55
older but whatever
05:58
let it go through its cycle make sure
06:03
all the lights are on green lights and
06:05
the blue Wi-Fi light just make sure that
06:08
allow the printer to you know power up
06:10
give it some time now try to print I
06:14
can't give you really percentages
06:18
because I'm not that anal retentive I
06:20
just keep it in the back of my brain
06:23
pattern recognition this solves a lot of
06:26
problem so I give you a lot of tips and
06:28
one of the possible global tips is
06:30
whenever your printer starts to [ __ ] up
06:32
you get weird errors like printers off
06:34
line printers disconnected even though
06:37
you just used it you know I'm saying or
06:40
you powered it off part of that gun
06:41
that's kind of a false positive printers
06:44
are very flaky especially inkjet
06:48
printers I'll be blunt they're [ __ ]
06:50
garbage they're junk it doesn't matter
06:52
what you spend on them but I don't want
06:54
to digress about how LaserJet printers
06:56
are usually better it depends on the
06:57
model it depends on the brand well it
06:59
really depends on the model according my
07:00
experiences or whatever so just and then
07:04
there's also electric static discharge
07:06
in physics electronic devices laptops
07:09
desktop computers printers they act
07:12
weird and there could be an ESD buildup
07:15
and that's why they act flaky and also
07:17
they get hot and so sometimes just
07:20
powering the [ __ ] off and then
07:23
you know I'm saying now I'm gonna save
07:25
some overtime so you want to stick
07:27
around for overtime because I'm gonna
07:28
give you some other reasons why I go
07:31
through the disconnecting the USB cable
07:33
from both hands but I'm not gonna do
07:35
that right now that's gonna be overtime
07:37
that could be one possible solution a
07:41
second solution if my instructions don't
07:45
work and I can I already heard somebody
07:46
and so I it's a paradox if it wasn't for
07:50
the loud fan in the microwave that
07:53
drowns out most of the other noises I'll
07:56
give you an example of what I hear on a
07:58
daily basis and I'm not making this [ __ ]
08:00
up it could be 2:00 in the morning
08:01
they could be 2:00 in the afternoon
08:06
that's what I hear did you hear that I'm
08:11
not making that [ __ ] up all of a sudden
08:12
oh here's somebody knock on something
08:14
and you know I'm saying all right
08:21
if those instructions don't work then
08:24
click on the link in the description box
08:26
below to my blog post on my website in a
08:28
computer's comm where I provide detailed
08:31
instructions on how to remove the
08:33
printer from your Macintosh computer
08:35
there's a certain set of instructions or
08:38
certain procedures that work and then
08:40
you're gonna reinstall the driver
08:41
usually my experiences those those two
08:45
if it's not one or the other or maybe
08:47
even both while although I doubt it
08:50
would be both because it whatever that
08:52
fixes a high percentage of the printer
08:55
issues I deal with but I don't
08:57
really I hate printers and if it's
09:01
beyond that I say [ __ ] it if I can't if
09:04
the power cycling doesn't work and
09:07
removing and reinstalling the software
09:09
it doesn't work I fire whoever I'm
09:11
helping I let them go and they're gone
09:14
forever or and I don't even [ __ ] with
09:19
printers issues anymore I mean they're
09:21
all all day every day and I also never
09:24
remotely connect into a computer and and
09:26
perform the tasks for them when it comes
09:29
to removing nah I don't waste time with
09:32
that garbage on this third party website
09:35
whereby I earn supplemental income going
09:37
mentally ill I mean exacerbating my
09:39
mental illness being mistreated being
09:41
cussed at being told you know blah blah
09:42
blah blah being yelled at a lot of these
09:47
end users especially when it comes to
09:49
Mac and crap and users they are terrible
09:53
they have the worst computer skills
09:55
according to my experiences and so a lot
09:59
of them don't even know how to download
10:01
the remote software all you have to do
10:03
is download one piece of remote software
10:06
double-click it to open it and then I
10:09
would remote in but half the time they
10:11
I'm not making this [ __ ] up about half
10:13
the time they don't even know how
10:14
[ __ ] how to do that so I don't even
10:16
waste my time with that garbage anymore
10:17
alright now here is the instructions on
10:20
how to properly remove your software
10:23
from your Macintosh and know it's not
10:26
just reloading the driver that's a myth
10:28
same thing on wind blows but I'm not
10:31
going to die aggressive about wind blows
10:34
I have a video on my youtube channel
10:35
where I go through the full instructions
10:38
and procedures on how to properly remove
10:40
printer software from wind blows it's a
10:43
three-step process Macintosh is a
10:45
two-step process but it's not you don't
10:47
just download the driver from the
10:49
manufacturer and then install on top of
10:51
itself no you have to remove the [ __ ]
10:55
software because both on micro crap
10:58
microchip micro slop wind blows
11:00
operating system either the driver
11:03
and/or the software becomes corrupt same
11:05
thing on a Mac the driver can get
11:07
corrupt and also the software that's why
11:09
you have to remove it now what you want
11:13
to do number one is remove all instances
11:16
of your printer software from
11:17
applications if you don't know where
11:20
that is you need to get educated you can
11:21
use finder finder is I think is Finder
11:27
is the I think the duality it's the
11:34
two-faced and maybe a propos'd I don't
11:38
know it's the two-faced icon
11:41
and then finder allows you to well it's
11:45
self-explanatory hence the word finder
11:48
it helps you find crap on your Mac and
11:51
crap and that includes software open up
11:53
finder go to applications in this
11:56
instance it's an Epson 4500 so look for
11:59
the look for Epson there may be a
12:03
removal tool there may be an onion
12:05
install tool there may not I don't since
12:09
I don't [ __ ] with printers that often
12:10
anymore I just couldn't tell you off top
12:12
my head if Epson has a removal tool or
12:15
an uninstaller but look for it anyways
12:16
it would be in the in the absent folder
12:19
and it might be labeled Epson 4500 if
12:22
you can't find a removal tool or an
12:24
uninstall tool what you do on Mac is is
12:27
you drag the folder to the trash can but
12:30
what you want to do is you want to make
12:32
sure that you remove all instances of
12:35
any Epson 4500 software if you have to
12:38
go through and look there should only be
12:40
one folder but there I just don't know
12:43
if top my head because I think on wind
12:47
blows is terrible because there's not
12:48
multiple
12:51
entries for printers I think Mac is
12:55
better about that usually it tries to
12:57
keep everything for the printer in one
12:59
folder but just in case just looked to
13:02
see so you want to remove everything
13:03
that deals with your Epson 4500 printer
13:06
from your Macintosh and you're going to
13:08
look in applications when you're done
13:09
with that the next step is you're going
13:11
to go to printers and scanners you can
13:15
go to System Preferences on a Mac and
13:17
then go to printers and scanners you're
13:23
going to remove the printer now mac and
13:26
crap is not perfect I know the fanboys I
13:28
know the youtubes technology skills that
13:30
are probably maybe getting paid by Apple
13:32
or I don't know they make a lot of money
13:33
with affiliate commissions and they
13:35
don't dare say anything you know that's
13:38
not positive or nay you know they're
13:40
those dumb [ __ ] humans that believe in
13:42
abstract dualities that don't exist well
13:45
well goddamn my turn you better not say
13:47
anything negative about Apple Aaron I've
13:50
purchased a lot of Apple stock Aaron C
13:53
I'm so stupid
13:54
Mac and crap nowhere near perfect
13:57
there's a lot of major problems with
14:00
Apple well Apple to me is rotten to the
14:02
core
14:03
I get it pun intended all right
14:11
even on Macintosh sometimes the removal
14:14
tool also known as the uninstaller it
14:18
just doesn't remove it from printers and
14:20
scanners you have to remove it from
14:22
printers and scanners otherwise you may
14:24
see the same problem so on Mac and crap
14:29
and printers and scanners a plus is to
14:32
add a printer it's self-explanatory the
14:34
minus sign highlight the printer click
14:37
the minus sign minus sign is to remove
14:39
the printer get it
14:40
you're deducting you know get it adding
14:43
his plus deduction is you know - ok
14:49
remove every entry if there's multiple
14:51
entries of the Epson 4500 remove them
14:54
all until there they don't exist that's
14:57
all you have to do there then the third
15:01
step is to then download from the link
15:05
in my blog post at my website Annika
15:07
Pierce calm which is linked down below
15:08
in a few days then you're going to
15:11
redownload the Epson ET 4500 driver and
15:18
then you can go through the install
15:20
process it might take a while Epson yeah
15:23
they're at most most major pair
15:24
manufacturers Lexmark
15:29
Canon Epson they're pretty [ __ ] slow
15:35
when it comes to prayer installs so
15:37
it'll install everything and then that
15:41
should fix the problem if it does not I
15:46
you're fired
15:49
and at a proposed I don't get into the
15:51
puppet here that's all dump [ __ ] to me
15:53
the demon craps and the repugnance you
15:56
know that dumb [ __ ] duality and politics
15:58
where they're all corrupt criminal
15:59
crooks but they all want you to think
16:01
that they're good and they care about it
16:03
now politicians to me are [ __ ]
16:05
criminals but whatever and I don't and
16:07
to me they're all criminals but you know
16:09
get it Donald chump Trump might get
16:11
fired that's all that's all impeachment
16:13
is [ __ ] Kara's he's not even facing
16:16
any criminal charges he's just gonna get
16:17
his ass fired possibly get it remember
16:20
on that dumb [ __ ] television show that
16:22
he was on for what 15 years whatever get
16:26
it he was the boss he fired people
16:27
you're fired you're fired Aaron this is
16:30
a terrible video aren't terrible you're
16:32
fired down get it
16:34
the irony all right
16:39
that is basically it anything I'm at the
16:42
60 minute mark I don't want to make this
16:43
video too long because it's really now I
16:45
proposed to make a video of this type
16:47
beyond 15 but here's a couple of quick
16:49
quick bonus tips and this is over time
16:53
you can leave already you probably
16:54
already have left I don't [ __ ] care
16:57
but whatever as long as you watch the
16:59
bird man which I don't talk about that
17:08
often a couple of okay so the reason why
17:12
I told you and instructed you to
17:14
disconnect the USB Universal Serial bus
17:19
cable from both the printer and your Mac
17:23
and crap Macintosh computer is because I
17:26
found out troubleshooting one time that
17:29
believe it or not just disconnecting the
17:31
printer cable from both the printer and
17:34
the computer sometimes fixes these weird
17:38
weird weird weird printer errors are
17:41
these weird printer problems printers
17:43
offline printer is disconnected
17:45
sometimes all you have to do is
17:46
disconnect the goddamn [ __ ] USB cable
17:49
from both the printer remember both the
17:51
printer and the computer and all of a
17:53
sudden it starts printing it again I'm
17:56
not making this [ __ ] up but I also
17:59
include other instructions because I
18:01
don't want you to waste time so I
18:02
actually these instructions since I'm a
18:05
real-world computer technician I'm not a
18:07
YouTube technology show selling coffee
18:09
mugs with my big face and selling
18:11
peanuts and popcorn and you know tickets
18:15
to some private rave where you snort a
18:20
bunch of blow and who knows what else
18:22
you do now
18:23
That's not me I think about these
18:26
instructions well in advance and I try
18:29
to try to provide as much information in
18:32
a set of instructions so that you're not
18:34
wasting time so that's why I also
18:36
include that the tip of disconnecting
18:40
the Universal Serial bus cable from both
18:41
the printer and the Macintosh
18:43
as well as the rest instructions also
18:46
another tip is the one with the external
18:51
so physics is kind of strange in
18:54
electronics or flaky some I already
18:57
explain it but I'll go over again really
18:58
quickly and then I got to run some
19:02
printer AC adapters they're the they're
19:05
usually like a little block they look
19:06
like a block sometimes they have a power
19:11
cable that disconnects from the block
19:13
and then also disconnects from the wall
19:15
outlet if you have one of those
19:17
disconnect from both ends just like with
19:19
the Universal Serial bus cable because
19:21
physics is weird printers are flaky
19:23
cabling is flaky maybe it's loose one
19:26
end of the could be loose same thing
19:27
with a USB cable although with the USB
19:29
cable a lot of times I noticed they're
19:31
not even loose but by just disconnecting
19:33
and reconnecting it's just the printer
19:36
all sudden works same thing with the
19:38
power
19:38
maybe it's SD or just go ahead and do it
19:41
that would be very I just go ahead and
19:46
throw that one in there but mo but a lot
19:49
of the printer cables are hardwired and
19:52
you can't do it but
19:54
so those are my at least the one bonus
19:57
tip about the Universal Serial bus cable
19:59
I know for a fact that that saws printer
20:01
problems because I've actually tested it
20:03
out actually last year my one of my last
20:06
computer repair customers that I
20:09
actually you know physically helped and
20:11
walked into their business they were
20:13
alone they were one of these loan
20:15
businesses some people would claim their
20:18
loan sharks but you know micro loans but
20:21
whatever they had their own business and
20:24
I went in there and or did I know I did
20:27
I went in there they had a big Dell
20:29
printer I think a laser jet
20:31
there's a nice printer and it just was
20:33
flaky and I just I disconnected it from
20:36
the back of the printer and from the
20:39
Windows 10 computer and I reconnected it
20:42
to the Windows 10 computer and then to
20:44
the back of the printer and it [ __ ]
20:47
worked
20:48
I it printed right away as soon as I
20:51
tried to tested it
20:53
however she called me like I don't know
20:56
a couple of weeks later and I told her
20:58
the trick I saw it have you done this
21:00
she's like yes
21:01
and it didn't work and then I had
21:03
already reloaded the software that
21:05
printer I think kicked the bucket well
21:08
or I don't know or they [ __ ] it up or
21:10
I don't know I'm not saying they did but
21:12
or oh well you know what it was a small
21:14
business and they printed receipts for
21:16
loans so you know what it could have
21:18
just because of heavy usage but but I'm
21:23
not saying that every that if you do try
21:25
that trick that it won't work but I'm
21:28
just saying that I know for a fact that
21:30
it sometimes does solve that problem all
21:34
right so Apple Computer Corporation
21:41
rotten to the core and so is an Epson
21:48
4500 printer that says not connected to
21:51
my and then they admitted that it was a
21:55
frantic work day oh you know what I love
22:00
my paradigm although I don't like noise
22:02
but Wow
22:03
I will never ever work for a corporation
22:06
or government ever again
22:08
[ __ ] that [ __ ] I'm so glad I don't
22:10
deal with frantic work days and I don't
22:13
have some [ __ ] or some [ __ ] on my
22:15
ass because I can't turn in my TPS
22:18
report on time because the printer is
22:20
getting a not connected message adios
English (auto-generated)