I received another positive rating from a customer, on a third party website, where I answer computer and technology related questions. Here is there question quoted verbatim below:
I have a Panda 2015 lifetime license. I had problems with my computer and did a safe start. Now Panda seems to have been deleted.
When I try to open it nothing happens. What do I do?
This customer had a computer with Microsoft Windows ten operating system installed. They tried restarting their computer but Panda security software program did not open. The following is my answer which helped solve their computer problem.
If you booted your computer into Microsoft Windows ten operating system safe mode than sometimes antivirus software programs are disabled, when running Microsoft windows ten operating system in safe mode. You could try to boot your Microsoft Windows ten operating system computer into normal mode. If you already booted into normal mode and Panda security software program is missing or not working properly, you could try one of two procedures.
Right click the Microsoft Windows ten operating system start menu icon and choose “Apps and Features”. Look for your Panda security software program. Select this computer software program by clicking on it.
Look to see if there is a repair option available. Choose the repair option and see if that fixes your computer problem. Another procedure you could try is to perform a Microsoft Windows ten system restore.
A system restore will restore your Microsoft Windows ten operating system back to the restore date you choose. You want to pick a restore point before you were having problems with Panda security software program. Click on the Microsoft Windows ten operating system “Cortana” search icon.
Type in “System Restore” into an available search box. Choose the “Create a restore point” option. You should have been taken to a window with the “System Protection” tab selected.
In this tab you can click on the “System Restore…” option. Click “Next” on the “Restore system files and settings” window. Choose a restore point by clicking on one, and then click on “Next”.
You will want to try to choose a restore point back to before you were having this computer software program problem. Click on “Finish” to confirm your restore point that you selected. Microsoft Windows ten system restore will need to restart your computer and can take awhile to run. Eventually, Microsoft Windows ten operating system will boot normal.
Hopefully, this will fix your problem with your Panda security software program. If none of these fix your computer problem I can search for a Panda security software program install download. I would need to know the exact version of Panda security software program you purchased.
If for some reason Microsoft Windows ten system restore fails, will not begin the restoration process, or there are no available restore points, you can remove and reinstall that Panda security software program from your computer. You can download a free computer program titled Ccleaner. You will want to perform a clean session and registry scan with this software program. Also, there is an option to backup your Microsoft Windows ten registry in Ccleaner.
After you are done using Ccleaner, you will want to download and install the newest version of Panda security software program. If you do not know what exact version of Panda security software program you installed or no longer have the installation media or software download, you may need to look for a receipt or email message from the retailer you purchased it from or directly from Panda. Also, you may or may not need your Panda security software program license code or key.
You can install Panda security software program onto your Microsoft Windows ten computer. Then you may want to check for any software updates. Another tip is to check for any new Panda security updates.
Antivirus and security software programs have a database. Whenever a new piece of malware, spyware, virus is discovered then software developers create code to try to detect, quarantine, remove, etc. from your computer. This is why you want to either enable automatic malware, spyware, virus database updates or check them often.
If your Panda security software program is missing a database update, your computer may become susceptible to infection.