Your Microsoft Windows eXPerience operating system based computer will sometimes not respond to a mouse click, opening an email, clicking a new tab in file explorer, and it just seems to stall. You have found that by bringing up Microsoft Windows operating system task manager by pressing your Ctrl Alt Delete keys, it always breaks this freezing problem temporarily and that specific task action actually occurs. There is never a high usage of the central processing unit in Microsoft Windows task manager.
You are running Microsoft Windows eXPerience operating system with service pack three installed. You have a hardware firewall and are always up to date on Microsoft Windows operating system updates. You have used many different software tools, in order to troubleshoot, but have never discovered malware, spyware, or even a virus while using antivirus on your computer.
Previously, you used Microsoft Security Essentials antivirus software. Any ideas on what may be causing this problem you ask? Also, you have run online virus scans, anti malware tools, and none of them have found any malware, spyware, virus(s), or trojan(s) on your computer.
If you have not done so already you can try performing a scan with SuperAntiSpyware software. Also, if you have not so already, you can try using Piriform CCleaner. You will want to run both a personal computer cleaning and registry scan. You will want to make sure to update both SuperAntiSpyware and Piriform CCleaner software programs first before running any scans.
I have seen computers improve tremendously running both these software applications. If you do not have any malware, spyware, virus on your computer then at the very least Piriform CCleaner will clean up any temporary files, cache, old registry entries, files and folders from programs that you have previously removed. Another possibility is that your Microsoft Windows eXPerience profile that you are logged into may have become corrupted.
By cleaning out your temporary files in your profile as well as the Microsoft Windows eXPerience operating system temporary files might actually help alleviate your freezing problem. If the problem is with your Microsoft Windows operating system profile becoming corrupt, you can create a new Microsoft Windows test profile and then log in with that profile. You will want to test to see if you see some of the same performance issues with a test profile or the freezing issue is not noticeble.
If you no longer see those problems in a test profile then most likely your older Microsoft Windows eXPerience operating system profile has become corrupt or needs some maintenance performed on it. You can delete all temporary files in both the temp and temporary internet files folders in your Microsoft Windows operating system profile. You can run this "ECHO %TEMP%" command without quotations in a Microsoft Windows command prompt window, in order to find out the exact location of your Microsoft Windows operating system profile temporary folder.
This location should be similar to: C:\Documents and Settings\Local Settings\Temp and C:\Documents and Settings\Local Settings\Temporary Internet Files. You will want to remove any computer software programs that are no longer necessary from starting up or running in the background when you login to your Microsoft Windows eXPerience operating system. You can click your “Start” menu icon. Then you can select “All Programs”.
You will want to choose “Startup”. Now you can right click on any programs listed and select “Delete” in order to remove them from starting when Microsoft Windows operating system boots up. Also, you can use a MSCONFIG utility to disable any processes or programs from starting up when Microsoft Windows boots up. If you have not used MSCONFIG before then you need to use it with caution as you can cause bigger problems, if you accidentally disable a service or settings with that utility.
Another utility you can download and install is the Microsoft user profile hive cleanup service. User profile hive cleanup service can improve the Microsoft Windows eXPerience operating system shutdown performance by cleaning up your profile before the Microsoft Windows operating system actually shuts down.
If you have performed all of the previous troubleshooting tips and your Microsoft Windows eXPerience operating system based computer still suffers from internmittent freezing issues, you can attempt a system restore. You will want to log on to Microsoft Windows operating system as an administrator. You can then click the start menu icon.
Then you can select "All Programs". Now you will want to choose "Accessories". Next you can select "System Tools". Now then you will want to click on "System Restore".
Microsoft Windows eXPerience operating system restore tool will begin. On a "Welcome to System Restore" page, you will want to click on "Restore my computer to an earlier time", if it is not already selected. Now you simply choose "Next".
On a "Select a Restore Point" page, you will want to click on the most recent system restore point in this list, before you had this Microsoft Windows eXPerience operating system freezing problem. You want to choose the restore point from this list before you had this intermittent freezing issue. Then you can choose "Next" and Microsoft Windows eXPerience operating system restore tool will start.
These instructions and tips were written exclusively for Microsoft Windows eXPerience operating system. However, they can be used as a general basis point for other Microsoft Windows operating systems. However, the exact instructions, steps, etc. will not be the exact same.