One of my customers kept receiving a Unexpected Kernel Mode Trap error message while using their computer. Here is their question quoted verbatim below:
Two things. Popstate keeps stacking up in email account. Also computer has been shutting down very often stating PC ran into a problem and had to be shut down.
Happens where ever I might be working and shuts me down.
This individual was using a computer with Microsoft Windows ten operating system installed. You can try to run an system file check scan in a command prompt window, with administrator rights. Also, you may want to run malware, spyware, and virus scans.
This invidual claims that they keep getting cut off by a message that keeps shutting down their Microsoft Windows ten operating system. They receive an unexpected kernel mode trap error. Are you able to open up command prompt?
You can press ctrl + alt + delete keys at the same time. A blue window will then open up. You will want to choose “Task Manager”.
Once in Microsoft Windows operating system Task Manager, you can click on “File” then choose “Run new task”. You will want to type in “cmd” without quotations. You can then place a check in the “Create this task with administrative privileges” box.
You will want to press “OK”. Then you can type the following command into that command prompt:
sfc /scannow
You may want to run a system file check scan three times especially if it finds errors on the first try. Also, it may be advantageous that you disconnect any external devices that might be causing this error. You will want to disconnect any external hard drive, printer, universal serial bus flash drive, etcetera.
You will then want to disconnect each back in one at a time until you find the culprit. You can right click the Microsoft Windows ten operating system logo in that lower left corner. You will want to choose “Command Prompt (Admin)”.
Then you can type in this command:
sfc /scannow
You can run it three times. If you cannot open command prompt with those above instructions, then you can right click that Microsoft Windows operating system version ten logo and choose “Search”. Then you will need to type in “cmd” without quotations.
You will want to right click on “Command Prompt”. Then you can choose “Run as adminstrator”. Also, you can run a check disk scan in that command prompt window.
You will want to type in the following command:
chkdsk c: /f /r
Then you can type Y in order to schedule a check disk scan. You will need to reboot that computer and a check disk scan should begin. These instructions and tips were written for Microsoft Windows ten operating system, however you can use them for other Microsoft Windows operating systems.