You just received this message Your Personal Firewall has shut down. After restarting Microsoft Windows operating system and Trendmicro Internet Security software that same message persists. How do you restart that base filter engine?
You have rebooted, restored Microsoft Windows operating system back one month, turned Trend Micro software on and off. Can you please verify and set specific Trend Micro services to automatic you ask. Are you using Trend products for both firewall and anti-virus?
You will want to click on your Microsoft Windows operating system Start menu button. Then you can click Run and then type in a run box SERVICES.MSC. When a services window appears, you will want to look for Trend Micro Proxy Service, Unauthorized Change Prevention Service and Personal Firewall service.
You can then double click on a startup type, then select AUTOMATIC, click apply then select OK. You will want to set only those services that you see to Automatic, and also try to start them. You can try to manually start them and see if they successfully start or if they error out.
In services you should be able to start those services that you set to automatic. You can start them up and then try to update Trend Micro software. If you still get errors you can reboot your computer and see if that resolves them.
If not, what version of Trend Micro are you using, for example 2008, 2009, 2010, etcetera? You can set unauthorized change prevention service to automatic too. Do you get those errors when you just try to enter Trend Micro software?
You can try rebooting your computer now that those services are set to automatic. Also running a repair on Trend Micro software if possible within Add/Remove Programs in Microsoft Windows operating system Control Panel when you have time.
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