Are you having trouble opening your Microsoft Outlook inbox or deleted items? When you try to open your Microsoft Outlook email client software inbox an error message says there are no items in there but it has received emails. In order to fix this issue you downloaded a free scanpst.exe program and it worked for a while but now your inbox will not open again.
You can try repairing Microsoft Outlook by browsing to Add remove programs. Then you will want to click on your Microsoft Windows operating system Start menu icon then choose Run. Now you will want to then type appwiz.cpl without quotations and then click Ok. You will want to find Microsoft Office in that list, then click Change. Finally, you will want to select repair from here.
Hopefully, that will fix your problem. If not, are you able to enter both your inbox and deleted items folders? Does it cause Microsoft Outlook email client to freeze when you do?
Scanpst.exe basically scans any .pst archive files that you have created. Do you by chance have automatic archive enabled? Also, are you downloading your email from your internet provider or employer and then saving it on your local computer or do you have Microsoft Outlook configured in order to keep the messages on the email server?
Can you tell me if when you ran scanpst.exe the first time whether or not it told you that it found any error messages? I am trying to narrow down whether it is an issue with corrupted data or if that install of Microsoft Outlook email client software on your computer is damaged. You can check out three quick potential solutions for your problem.
Solution One
You will want to attempt some of the following steps and check if they solve your problem. You will want to try opening Microsoft Outlook email program in safe mode by holding the ctrl key and then click on your Microsoft Outlook email client icon. If it works you can then try disabling any Add-Ins that may be causing problem(s).
Solution Two
You will want to try scanning and repairing those data files in Microsoft Outlook. If it is an exchange server account you can run Scanost.exe and if it is a post office protocol account you can try using Scanpst.exe. You can check out how to scan and repair Corrupted Outlook data files.
Solution Three
You will want to create a new profile in Microsoft Outlook email client and configure your email account again. You can check out information on how to create a new Microsoft Outlook Profile in Microsoft Outlook version two thousand seven. These tips were written for a computer running Microsoft Windows Vista operating system with Microsoft Outlook version two thousand seven email client, but can certainly be used as a basis point for other Microsoft Windows operating systems and Microsoft Outlook email clients.