Another computer support request from a third party website where by I earn supplemental income answering computer and technology related questions. This time an individual had lost their all too important Family Tree Maker version two thousand and seventeen software. Here is their original initial request quoted verbatim below:
“Hi, after rebooting my Windows 10, several apps while taking off my screen. One of which was my family tree maker 2017. How do I get that app back?”
Here is my original initial response:
You can type into Cortana search bar Add or remove programs. You will want to select Add or Remove Programs. Then you need to scroll through the list of programs installed on your computer.
If Family Tree Maker version two thousand and seventeen is missing, you might be able to get it back by performing a Microsoft Windows operating system restore. You will want to restore Microsoft Windows operating system back to when Family Tree Maker version two thousand and seventeen software was still installed on your computer. I can give you more detailed instructions for a Microsoft Windows operating system restore.
This individual was not able to restore Microsoft Windows ten operating system back to before this Family Tree Maker version two thousand and seventeen software went missing. Also, they requested that I remotely connect to their computer and fix this problem. I obliged and was able to restore their software.
I immediately verified their Apps and features list. Also, I verified their Microsoft Windows operating system restore points. I adjusted the file allocation space quota for restore points, so that in the future more restore points would be created. I then went searching for Family Tree Maker software on their computer.
There was a Family Tree Maker version two thousand and seventeen versuib software entry under the Microsoft Windows ten operating system start menu. However, there was only the uninstall link option. I found the Family Tree Maker version two thousand and seventeen software download under what is apropos the Downloads folder for this individuals Microsoft Windows operating system ten profile.
I started the installer and sure enough I was able to restore Family Tree Maker 2017 software. However, restoring this individuals data was a different story. I do not use most software that my clients use on a daily basis.
I had to scramble to figure out how to restore this clients Family Tree Maker data. They allegedly had written a family genealogy book with this software. Anyways, the first time I tried to import their family tree, none of their data remained permanent.
This was a colossal quagmire. The next time Family Tree Maker version two thousand and seventeen software was opened the data went missing. A quick Internet search revealed that all I needed to do was restore the correct database.
You will want to click on File from the top menu and then select Restore. Now you browse to the family tree backup that you want restored. Family Tree Maker version two thousand and seventeen software backups have a .ftmb file name extension.
Once you have found your backup that you want to restore, you just click on . Depending on how large this backup is, it can take a few minutes for this backup file to get restored. You must also save this restored file onto your hard drive, which is quite strange to me.
Anyways, once your backup is successfully restored, there will be some optional choices presented to you. You can restore synchronized files and or replace historical events. This individual did not want to perform either choice.
They then opened Family Tree Maker version two thousand and seventeen software and sure enough all of their data was restored. These instructions were written for a computer with Microsoft Windows ten operating system and Family Tree Maker version two thousand and seventeen software installed. You can use these instructions as basis points for other Microsoft operating systems and perhaps other versions of Family Tree Maker software.