Do you need help with fixing a Microsoft Windows operating system blue screen of death issue? However, you are not computer literate. Your personal computer keeps shutting down, starting up again and freezing up.
Where can you get help with this problem you ask? You have copied and pasted one of those blue screen error messages that you receive. Also, you have tried to download some potential fixes.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000271C3D5
BCP3: FFFFFA6008061220
BCP4: 0000000000000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:WindowsMinidumpMini040212-11.dmp
C:UsersGaynellAppDataLocalTempWER-82898-0.sysdata.xml
C:UsersGaynellAppDataLocalTempWERF92C.tmp.version.txt
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Have you performed any anti virus or malware scans yet? Also, have you run a hard drive diagnostic test? You could try removing and installing your video drivers again.
Also, have you tested it in any of those safe mode options listed in Microsoft Windows operating system advanced boot options? You can try scanning your computer with your preferred anti-virus, malware, spyware, and performing clean and registry scans with Piriform Ccleaner. If Microsoft Windows operating system functions without blue screening with any of those safe mode options, then it is most likely a drivers issue or a malware/virus issue.
You can download free anti-virus, malware, and spyware software in order to run a system scan. You will want to make sure that software is updated before you begin that scan. Also, you can download and install a free version of CCleaner software after running malware, spyware, and virus scans.
You can use CCleaner for cleaning your PC and registry cleaning. You may need to run both clean and registry scans more then once. If you click on that Download Now button it should download a version that will work on Microsoft Windows eXPerience, Vista, seven, eight, ten, and eleven operating systems.
It is preferable to run those scans in Microsoft Windows operating system safe mode with networking. Those malware, spyware, and virus software programs might want you to shutdown and restart your computer operating system in order to completely remove any threats found. If those scans do not detect and or fix your blue screen of death issue, you could perform Microsoft Windows operating system check disk and system file check scans.
Another thing you can try is to perform a Microsoft Windows operating system restore or reset this PC. You will want to choose a restore point back to before you started receiving the blue screen of death error messages. When using reset this personal computer, you have two choices, keep your data and programs or remove everything.