The Apple technical support department has been caught intentionally slowing down older Apple iPhone smartphones because of a bug either with the actual telephone handset or batteries. A technology corporation by the name of Primate Labs Incorporated helped to blow the wistle so to speak on Apple incorporated. With the help of a Reddit post pertaining to this Apple Technical Support public relations debacle, Apple incorporated has now admitted that they have been intentionally and knowningly throttled the central processing unit usage on certain Apple iPhone smart devices running Apple iPhone operating system version ten dot two dot one 10.2.1.
Instead of permanently fixing this bug either with faulty batteries and or Apple iPhone handsets, Apple incorporated choose to remain secretive. Also, the Apple technical support department denied earlier claims that they were intentionally slowing down Apple iPhone smartphones. Now we learned that indeed Apple Incorporated lied about this fact.
Apple claims that some older Apple iPhone six smartphone devices will unexpectedly power down because of faulty batteries. Apple did issue some replacement batteries to those customers that qualified. However, now that the Apple technical support department admits what they denied before, they claim that in the future they might throttle central processing unit time on the Apple iPhone seven smart device.
Here is Apple’s official statement admitting what people have claimed for years that was happening:
“Our goal is to deliver the best experience for customers, which includes overall performance and prolonging the life of their devices. Lithium-ion batteries become less capable of supplying peak current demands when in cold conditions, have a low battery charge or as they age over time, which can result in the device unexpectedly shutting down to protect its electronic components. Last year we released a feature for iPhone six, iPhone six S and iPhone Special Edition to smooth out the instantaneous peaks only when needed to prevent the device from unexpectedly shutting down during these conditions.
We’ve now extended that feature to iPhone seven with iPhone operating system 11.2, and plan to add support for other products in the future.”
There is discussions on the Internet that this is just another Apple Corporation marketing scheme to get their loyal customers to purchase newer devices. I am a bit suspicious because why in the world has the Apple incorporated technical support department not fixed this issue yet if it is indeed a hardware flaw or bug? They alluded to using this same tactic of manipulating the amount of processor usage on future devices to include the Apple iPhone operating system version seven. According to some GeekBench utility data, there is noticeable patterns between Apple iPhone operating system version ten dot two 10.2 and Apple iPhone operating system version ten dot two dot one 10.2.1.
Understanding Apple Technical Support: Empowering Users Through Reliable Assistance
Introduction:
Owning an Apple incorporated device is not deniably captivating due to the Apple brand's commitment to seamless user experiences, innovative technology, and sleek designs. However, even the most sophisticated devices can occasionally encounter technical issues. When these problems arise, it is essential to receive reliable technical support at hand to ensure a smooth and hassle-free experience.
In this blog post, I will explore for you, the various facets of Apple technical support department, outlining its importance, accessibility, and the benefits it provides to end users.
Prompt and Reliable Assistance:
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Convenient Options for Technical Support:
Apple recognizes the importance of accessibility, catering to a diverse range of users' needs. The company provides users with multiple options for seeking technical support, ensuring that help is available whenever required. Some of these convenient options are:
Online Support:
Apple's online support center serves as a comprehensive repository of resources, knowledge bases, troubleshooting guides, and frequently asked questions. Users can explore this extensive database of information to find answers to common issues and learn how to resolve them independently.
Telephone Support:
In more complex cases or when end users prefer one-on-one support, Apple offers phone support services. Users can directly contact Apple's support department team, discuss their concerns, and receive personalized guidance and solutions. Apple's support representatives are trained to handle a wide range of issues effectively, ensuring a smooth resolution process for users.
In-Person Support:
For Apple incorporated product owners living near an Apple Store, Genius Bar appointments provide an invaluable opportunity for face-to-face support. At the appointment, knowledgeable Apple Geniuses can diagnose and resolve hardware and software issues, providing hands-on assistance, repair services, or device replacements if necessary.
Benefits of Apple Technical Support:
The Apple technical support department offers numerous benefits that empower users to utilize their Apple devices to their fullest potential:
Expertise and Knowledge:
Apple's support team consists of highly-trained professionals who possess in-depth knowledge of Apple products and services. Their expertise enables them to provide accurate and effective solutions tailored to end users' specific needs.
Time Efficiency:
By reaching out to Apple's technical support department team, end users can avoid spending wasted time searching for solutions themselves. The support team's prompt assistance helps minimize downtime, ensuring that users can get back to using their devices swiftly.
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In Conclusion:
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Apple Technical Support – Slows Down Phones Instead of Fixing Bug Video Transcript
0:00
this is Aaron with another video
0:02
for you today this one deals with
0:05
Apple's technical support now this is an
0:07
older blog post that I just recently
0:09
updated a few years ago Apple admitted
0:14
that instead of fixing a bug that was in
0:18
their operating
0:19
system they decided to slow down their
0:23
customer smartphones and it's a fact you
0:26
can look into
0:28
it basically what was occurring was that
0:32
there was a bug in the operating system
0:34
that was causing the battery to
0:36
discharge and then the battery and then
0:39
also the batteries were failing and that
0:41
was causing the
0:45
Slowdown and people replace the
0:49
batteries and that fixed the issue with
0:51
for a lot of people so this video deals
0:53
with what to do if Apple slows down your
0:57
iPhone intentionally they've been busted
1:01
in the
1:02
past this last problem problemo with
1:05
Apple iPhone 15 they promised they
1:09
claimed that they would not make any
1:12
changes and slow down their phone or
1:15
manipulate or metal with the central
1:18
processing unit but you just never know
1:20
with Apple so what you can do is you can
1:23
just troubleshoot this blog post goes
1:26
over all the details and some of the
1:28
solutions
1:30
and then so basically what you can do is
1:33
the first thing you can
1:37
do is narrow try to narrow
1:41
down what the problem is what's causing
1:45
the
1:46
problem and then if because what Apple
1:49
ended up doing is they ended
1:54
up working on and developing Apple
1:58
iPhone operating system version 10
2:00
.21 that software intentionally slowed
2:05
people's phones down and some people
2:08
were not happy and apple was secretive
2:11
they didn't admit to it until you know
2:14
months down the road whenever later on
2:16
they finally admit admitted to it that
2:19
they and it it's right here in this
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quote in my blog post I quoted verbatim
2:23
directly from the apple right here this
2:26
is where they admitted it all right so
2:29
what can you do if
2:31
Apple you know even if they admit to it
2:35
and you find out that they're going to
2:37
slow down your phone or if you're just
2:40
not sure or other people have reported
2:42
it you know what I'm saying okay the
2:44
first thing you can do is try to figure
2:46
out what is the root cause analysis is
2:49
it the battery that is it a failing
2:52
battery or is is it a bug is it
2:54
something wrong with the operating
2:55
system is it Hardware related what is
2:58
actually the problem number one number
3:03
two is
3:06
then come up with a decision if it's a
3:10
battery you might be able to replace it
3:12
yourself or you could take it to a
3:15
independent Repair Center Apple that
3:18
maybe a
3:21
apple certified or not or if your Apple
3:25
iPhone is still under warranty you could
3:27
take it to the Apple store and see if
3:31
they'll fix the issue a quick story now
3:34
this was years ago but I went back and
3:36
kind of you know looked at it again
3:39
there was one individual that claimed he
3:41
took his Apple iPhone it was still under
3:43
warrant no wait it was after the
3:45
warranty period but he had purchased
3:47
Apple Care and he asked him can you
3:49
please replace a battery because you get
3:54
it one of the symptoms was the a battery
3:57
that was
3:58
failing they wouldn't do it they refused
4:00
to do it he asked them a second time
4:03
just come on and he offered to pay for
4:05
it in full they would have charged him
4:07
like $80 $100 whatever they they denied
4:12
him and I'm not making this up this same
4:15
individual took his Apple iPhone to like
4:18
a third party I it may have not been
4:21
certified but they know how to fix Apple
4:24
devices and they said yes and guess what
4:28
they replaced his battery and it started
4:32
running like normal it started running
4:34
like new it was faster than yeah get it
4:37
because
4:38
Apple would not do it and wouldn't you
4:41
know repair his
4:44
phone okay so you could try to fix the
4:47
issue on your own also be aware of any
4:50
updates you may want to hold off on any
4:53
updates until after the fact what you
4:55
can do as an example there's the Apple
4:58
iPhone Operating System 7 17 has a bug
5:01
which is causing the Apple iPhone 15 to
5:05
overheat and Apple has admitted it you
5:07
can look that up they have since
5:08
admitted it that it's a bug in the
5:11
operating system that it's causing the
5:13
overheating issues and they promise or
5:15
not going to slow down your phone
5:17
whether that's true or not I do not know
5:20
they have I think released 17 excuse me
5:23
Apple iPhone operating system version
5:27
17.01 and I think 17 02 is in the works
5:31
it's a beta but at this time of this
5:33
video creation nobody knows what the
5:36
version of the updated version is that's
5:39
going to fix that bug that's causing the
5:41
Apple iPhone 15 to overheat what you can
5:44
do unless it's like you have to have it
5:47
if if your phone is no longer under
5:49
warranty if you do not have apple care I
5:52
mean you if you had Apple Care you might
5:54
be able to have a third party company
5:57
diagnose your your problem what what's
5:59
causing it but you could also try to
6:01
diagnose on your own if if it's not like
6:04
an emergency and you know your phone
6:08
works relatively well once in a while
6:12
you know you know what just depends on
6:13
if it's a if it's a failing battery or
6:15
if it's a battery issue that that could
6:16
be bad because and that's a fact a
6:20
failing Apple battery or one that that
6:23
is affected by yeah or the one that's
6:26
been discharged too many times or
6:28
whatever it can cause your phone to slow
6:31
down that's a fact you know what I'm
6:36
saying so what you could do is you could
6:39
try to hold off hold off until Apple
6:42
admits it or until they
6:45
deonate a an update and you can go and
6:49
look for the reviews and just just you
6:52
go on the internet look for articles
6:54
look for comments there's Reddit there's
6:56
CNET there's ZD there's all kinds
6:59
of you know websites and look for some
7:03
videos look for some comments you can go
7:05
on Twitter and search you can perform a
7:08
Google search you can go on Facebook and
7:10
search just look to see what the
7:13
response is after the update because I
7:16
mean get I mean think about it apple and
7:19
they it was they were secret and they
7:20
got busted red-handed and then they
7:23
finally admitted it later but but people
7:27
did not know that the Apple update that
7:30
they had created which I think at that
7:31
time was
7:33
10.2.1 iO iPhone operating system 10.2.1
7:37
they what they did was they knew that
7:39
the batteries were
7:41
failing so they
7:43
intentionally slowed down the Apple
7:46
iPhone operating system the central
7:48
processing unit so that it wouldn't
7:50
affect the battery as much if they
7:52
slowed it down then Chances Are People
7:56
the the phone wouldn't you know re
7:59
restart or it wouldn't you know freeze
8:02
up or you know what I mean or it
8:04
wouldn't you know run really really slow
8:07
or just stop responding yeah instead of
8:10
replacing the batteries they decided to
8:12
use a software fix and they but they
8:14
were not being transparent so in the
8:17
future if this occurs again you can try
8:20
to you know troubleshoot on your own but
8:23
my one of my tips is is just to wait and
8:27
another tip is that whenever Apple just
8:30
not just Apple
8:31
any you know electronics company just
8:35
basically you know what I mean whenever
8:37
they create like for example the Google
8:39
pixel
8:41
8 or like a brand new Dell or whatever
8:44
it doesn't matter what it really is you
8:47
know what I mean it could be a
8:48
smartwatch you might not want to NE and
8:50
I'm not not telling you what to do but
8:52
you might want to hold on buying that
8:56
brand new model because what happens is
8:58
that
9:00
sometimes yeah they they test they claim
9:02
that they test them and they probably do
9:04
or they test them to a certain extent
9:06
but sometimes you don't know until maybe
9:08
a million or you know however many are
9:11
out that that have been sold and then
9:14
you'll start hearing problems so you may
9:16
want to hold off I know there are are
9:18
some apple consumers that they wait
9:20
every other iPhone they do not purchase
9:24
the one that year that was new they wait
9:26
until the following year because what
9:27
happens is Apple sometimes a lot of
9:30
times just depends on any problems with
9:32
the previous model they will make sure
9:34
to fix them whether it's Hardware
9:36
software whatever they'll fix them
9:39
before they release the the the new
9:44
one and you can and then you can look
9:46
for reviews too for example anytime a
9:49
new smartphone an Apple iPhone is sold
9:53
remember every September at their Apple
9:55
iPhone event instead of rushing out and
9:57
standing in line and and getting your
9:59
you're getting one you might want you
10:02
can hold off and then wait until after
10:05
the pre-order wait until enough people
10:08
it could be 6 months or whatever wait to
10:10
see what the reviews
10:12
are and then then you're not stuck with
10:15
an iPhone that is overheating or the
10:18
battery is failing or apple is Clowning
10:21
Around perpetrating their
10:23
secrecy you know creating an update you
10:27
install the update and then guess what
10:29
it
10:30
does instead of fixing the bug that was
10:33
causing the problem initially or one of
10:35
the you know part of it they decide to
10:37
slow down your device now some people
10:40
claim that Apple at that time were
10:43
intentionally that that they develop the
10:46
update to intentionally slow down the
10:50
iPhone so that you think that you need
10:52
to buy a brand new one now I don't I I'm
10:55
not saying that's true I think it's it's
10:57
possible but I just do not know and I I
10:59
haven't really studied that enough to
11:01
come up with the conclusion but I you
11:03
know what I'm saying so my point is is
11:04
that you can always study on your own
11:07
and you can try to learn on your own so
11:10
that whether or not you save money or
11:12
you're not stuck with an iPhone that is
11:16
slow as
11:17
molasses and then you don't you know you
11:20
don't know any better when all it could
11:22
have been was just a battery replacement
11:25
or like example the Apple iPhone 15
11:30
they claimed that an iOS update is going
11:32
to fix the overheating
11:34
issue and then everything will be gravy
11:37
you know until the next Apple event I
11:40
mean I'm not anti-apple it's just that's
11:44
just my line of work troubleshooting
11:46
trying to fix issues speaking of that
11:49
you can always browse to anet
11:51
computers.com to fix your most common
11:53
computer
11:54
problems also you can find out all of
11:56
the platforms I'm available and they're
11:59
direct
12:00
links Twitter Instagram Tik Tok Facebook
12:05
trouble. live twitch.tv and YouTube
12:09
youtube.com/ computers you can subscribe
12:11
to my YouTube channel
12:20
adios