I recently upgraded a customers' operating system from Apple Macintosh Yosemite operating system which is version ten do 10 10.10 to El Capitan operating system which is version ten dot 11 10.11. Everything went smoothly, until the customer could not use their Apple mail computer application program. Here is their response after this upgrade quoted verbatim:
“Aaron, I know you are sleep now, but when you are back at your computer please let me know how to get my e-mail to work. Since the El Capitan was installed, I can’t get my e-mail to respond at all. When you click on mail it is completely blank.
Thanks”
Here is my response to this perplexing situation. You can make sure that the Apple mail application program is not opened, before changing these settings. In the dock, the Apple mail icon should not be highlighted.
You could reboot your Apple Macintosh computer to make sure that the Apple mail program application is not opened. You can try these following steps. You will want to quit the Apple mail software application.
Then open up "System Preferences&". Now you can then choose "Internet Accounts". You will want to click on the email account you are having trouble with and turn off "Mail”".
Now turn Apple Mail back on again. Now you can open the Apple mail computer apllication.
Initially, this did not fix this Apple mail computer program problem. However, I think the customer must have performed the proceeding steps a second time. They were then able to successfully access their email in the Apple mail application.
“The things you told me must have worked. I’m getting both of the e-mails now. You always know just what to do. Thank you. What state are you in?”
Computer operating system upgrades are not always a picture perfect venture. That includes Apple Macintosh operating system upgrades. Thankfully, only one issue was caused by this Apple computer operating system Yosemite to El Capitan upgrade.
However, not being able to access email might be a major crisis for some Apple Macintosh computer users. Also, believe it or not this was the first solution I presented to this customer. It may appear as if I have all the answers for computer problems.
I researched this problem and tried to target it to problems after Apple Macintosh operating system upgrades were performed. I do not always fix problems with the first solution presented. However, when I do fix most common computer problems the first go around, it validates perhaps my use of logic.
Apple Mail: A Powerful and Easy-to-use Email Client
Apple Mail is a built-in email computer software client that comes pre-installed on all Apple Macintosh computers, Apple iPhones, and Apple iPads. It is a popular choice for many users because it is easy to use, has a clean and modern interface, and offers a variety of features.
Features of Apple Mail
Supports Multiple Email Accounts:
You can add multiple email accounts to Apple Mail client software, including Apple iCloud, Google Gmail, Yahoo email, Microsoft Outlook, and Microsoft Exchange email accounts.
Powerful Search:
Apple Mail email client software has a powerful search feature that allows you to quickly find the email messages you are looking for. You can search by sender, recipient, subject, date, or even keywords in the email message body.
Smart Mailboxes:
Smart mailboxes allow you to automatically organize your email messages into different folders, such as unread messages, starred messages, and emails with attachments.
Markdown Support:
Apple Mail email software client supports Markdown, a lightweight markup language that makes it easy to format your email messages.
Mail Drop:
Mail Drop allows you to send large attachments, even if they are too big to fit in an email message.
Mail Privacy Protection:
Mail Privacy Protection helps to protect your privacy by preventing email senders from tracking your activity.
Benefits of Using Apple Mail
Easy to use:
Apple Mail email client software is a very easy-to-use email client. The program application interface is clean and intuitive, and it is easy to find the features you need.
Integrated with Other Apple Products:
Apple Mail is tightly integrated with other Apple software products, such as Apple iCloud, Apple Calendar, and Apple Contacts. This makes it easy to access your email messages, contacts, and calendar events from one place.
Secure:
Apple Mail software is a secure email client that uses a variety of features to protect your privacy and security. For example, Mail Privacy Protection prevents email senders from tracking your activity.
How to use Apple Mail
To use Apple Mail on Your Apple Macintosh:
Open the Apple Mail email application software. If you are using Apple Mail for the first time, you will need to add an email account. You can click on the "Add Account" button and follow the remaining instructions on the screen.
Once you have added your email account, you will see your inbox. In order too read an email message, you can click on it. To reply to an email message, you can click on the "Reply" button.
In order to send a new email message, you can click the "Compose" button. Now you can follow these instructions use Apple Mail software client on your Apple iPhone or Apple iPad:
Open the Apple Mail software client application. Then if you are using Mail for the first time, you will need to add an email account. You can tap the "Add Account" button and follow the remaining instructions on the screen.
Once you have added your email account, you will see your email account inbox. In order to read an email message, you just tap on it. To reply to an email message, you can tap on the "Reply" button.
Also you can send a new email message by tapping the "Compose" button.
Tips for using Apple Mail
Use smart mailboxes:
Smart email mailboxes can help you to organize your email messages more efficiently. In order to create a smart mailbox, you will want to click the "File" menu and then select "New Smart Mailbox".
Use Mail Drop to send large attachments:
If you need to send a large email message attachment, you can use Mail Drop. In order to do this, you can click the "Attach File" button and then select "Mail Drop".
Use Mail Privacy Protection to protect your privacy:
Mail Privacy Protection helps to protect your privacy by preventing email senders from tracking your activity. In order to enable Mail Privacy Protection, you can browse to "Mail". Then choose "Preferences".
Now you will want to select "Privacy". Finally, you can check the box next to "Protect Mail Activity".
In Conclusion
Apple Mail software program is a powerful and easy-to-use email client that is available on all Apple Macintosh computers, Apple iPhone smartphones, and Apple iPad tablet computers. It offers a variety of features, including support for multiple email accounts, powerful search, smart mailboxes, Markdown support, Mail Drop, and Mail Privacy Protection. If you are looking for a reliable and easy-to-use email client, Apple Mail is a great option.
Apple Mail – Not Working After Upgrading MAC OS Fix Video Transcript
SJS are on cone day anet computers
0:04
dot-com otro video poverty or a movie or
0:07
a Piero Apple Mail I finally got around
0:11
to making this video what a month later
0:14
hey man I'm a busy person with my mental
0:18
health questions you know I'm saying
0:22
fixing computer problems every day just
0:25
gets very old
0:27
alright so recently within the last
0:30
month or so I upgraded a customer's
0:35
Apple Macintosh operating system from
0:38
Yosemite to El Capitan remotely that
0:41
it's not that difficult remotely and
0:43
everything went smoothly until after the
0:46
reboot and sure enough something didn't
0:48
work operating system upgrades are not
0:51
perfect and OT it doesn't matter what
0:55
operating system you're [ __ ] using
0:57
UNIX Solaris Linux Microsoft wind blows
1:03
Mac operating system they are never
1:07
perfect I don't know why the [ __ ] you
1:09
would think such a notion and it's not
1:13
exclusive to Macintosh operating system
1:16
even though it's based off of BSD UNIX
1:19
their email didn't work here is a quote
1:23
from this customer quote Aaron I know
1:27
you are asleep now yes I fix problems
1:29
even when I'm asleep it's called the
1:31
internet it's called having a website
1:33
and then upselling and making affiliate
1:34
income so that you don't have to [ __ ]
1:36
fix problems for the rest of your life
1:38
and then you can retire in peace and
1:40
harmony until then I'm mentally ill I
1:42
digress back to this Aaron I know you
1:45
are asleep now but when you are back at
1:47
your computer please let me know how to
1:49
get how to get my email
1:54
I'm not judging anybody to sound so
1:57
funny us computer repair technicians are
2:01
us computer technicians it sounds as if
2:03
when we're not sleeping we're behind our
2:05
computers and that could be the farthest
2:07
thing from the truth because I have
2:09
other aspirations I have other interests
2:13
and I do take breaks because you can
2:16
only suffer the mental illness as long
2:19
as possible unless you can unless you
2:21
can sit here and fix computer problems
2:22
all day and not go insane since the El
2:27
Capitan was installed I can't get my
2:29
email to respond at all when you click
2:31
on mail it is completely blank
2:33
oof thanks so click on the link in the
2:38
description box below that will take you
2:40
to my blog post on my website and it
2:42
appears calm where you can read the full
2:44
instructions on how to fix this problem
2:45
so blank email I do not have a Macintosh
2:50
computer to demonstrate so no
2:52
demonstration in this video that's why
2:54
you know I also write blog posts because
2:58
sometimes some people learn better with
2:59
text some people learn I don't want to
3:02
digress about you know studying
3:04
marketing and bla bla bla bla bla bla
3:05
bla bla
3:07
here is the instructions that fixture
3:10
issue
3:16
now number one make sure that Apple Mail
3:19
is not open make sure it's not running
3:21
make sure that in the dock the the icon
3:25
for the Apple Mail application is not
3:28
highlighted or you know I'm saying if
3:30
you've used Macintosh operating system
3:32
you know where you're talking about I'm
3:34
not a big user of Macintosh so sometimes
3:36
it's difficult for me to articulate the
3:39
lexicon into layman's terms because it's
3:42
just strange each operating system to me
3:45
has its quirks and that one is part of
3:47
its one of the apples quirks just make
3:50
sure that the Apple Mail program is not
3:52
running and then now another way you
3:57
could make sure that Apple Mail is not
3:59
running is just reboot the Macintosh
4:02
just reboot your Macintosh computer and
4:05
then it shouldn't be running at all then
4:08
what you're gonna do is then you're
4:11
going to that these goddamn Americans
4:17
and their [ __ ] noise pollution if
4:21
Apple Mail is running then you want to
4:23
make sure that you quit Apple Mail or
4:26
you stop it shut it down whatever
4:28
language makes sense to you open system
4:32
preferences then choose internal
4:34
accounts excusing the internet accounts
4:37
then you are going if you have multiple
4:40
email accounts in your Apple Mail you
4:42
are going to pick the one that is not
4:44
working the one that you're getting a
4:46
blank screen so click on the email
4:50
account that you're having problems with
4:51
maybe you only have one and then what
4:53
you're gonna do is turn off mail so
4:58
you're gonna turn off mail for that
5:00
account and then you're gonna turn mail
5:02
on again now open Apple Mail now the
5:09
first time that this customer tried to
5:11
perform these steps they responded I
5:13
didn't include that response because I
5:15
just whatever they said it didn't work
5:18
and then I was like oh [ __ ] here comes
5:21
the revolution or here comes the
5:23
National Guard here comes the
5:25
National Security Agency along with the
5:27
Department of Homeland Security Hitler
5:30
under Hitler's Germany the Nazis had a
5:34
department of homeland security but I
5:35
guess you goddamn Americans think that
5:37
[ __ ] government and military is
5:39
benevolent and cares about you
5:41
I digress back to this the second time
5:45
she performed the steps she responded
5:48
back with this the things you told me
5:50
must have worked I'm getting both of the
5:53
emails now you always know just what to
5:55
do thank you what state are you in
5:57
well I'm in a state of mental illness
5:59
because this is what I do for a living
6:01
thirty years ago I would not have
6:03
predicted that I would be mentally ill
6:05
computer technician and alls I do is fix
6:08
computer problems all day no no no no no
6:11
I aspired for greater yeah I've been
6:14
accused of being a narcissist I aspired
6:17
for greater productivity in Iran Sam I
6:24
think they went back and tried those
6:27
steps again and then this time it worked
6:30
so there my logic tells me that there's
6:33
some kind of a switch so after the
6:36
upgrade I've upgraded their computer
6:37
from Yosemite to El Capitan everything
6:39
else worked just fine no problems with
6:41
the upgrade BAM this customer tried to
6:44
access their email via Apple Mail BAM
6:46
didn't work
6:47
there could be some kind of toggle so
6:50
what you do is you turn off the mail
6:51
turn it off and turn it back on and then
6:54
maybe somehow that toggles that switch
6:56
on the software and then now the
6:59
software knows that Apple Mail is
7:02
enabled for that account and then it
7:04
works
7:05
so maybe the upgrade [ __ ] that up or
7:07
another scenario that I think it is
7:09
possible that I don't know 100%
7:11
certainty is that I did not properly
7:15
shut the email down or maybe Apple isn't
7:21
perfect just because it's not
7:23
highlighted in the dark doesn't mean
7:24
that that process isn't running in the
7:26
background although generally if the
7:29
icon is highlighted in the dark that
7:32
means it's running so I'm thinking maybe
7:36
it was still running but usually when
7:38
- upgrades whether it's Linux windows
7:40
wind blows excuse me or Macintosh I
7:44
don't have a derogatory term yet for Mac
7:46
and last but um I need to sit down and
7:49
think about one I have wind blows that
7:51
I've used for many years Mac I'm not
7:53
sure if I can create anything that's I
7:56
don't know
7:57
I'm working on it Linux doesn't believe
8:00
it or not Linux doesn't pain me nearly
8:02
as much as Mac operating system in wind
8:04
blows so I don't have anything
8:06
derogatory to create for Linux not yet
8:09
Linux isn't perfect though that's what
8:12
my premise is I think that if you when
8:15
you perform an upgrade make sure you
8:17
close all the applications and here's a
8:19
tip this could be a gold tip just reboot
8:23
the operating system whether it's Linux
8:25
Windows or Mac OS before you perform a
8:29
major upgrade operating system upgrade
8:31
whether it's you know Windows 7 to
8:33
Windows 10 or even Windows 10 one of
8:36
their fall or spring updates or like Mac
8:38
operating system from ELQ you'll send me
8:42
to El Capitan or Sierra - hi Sierra I
8:45
would just reboot the computer and then
8:47
kicked off the upgrade but don't do it
8:50
don't use the computer reboot it and
8:51
then kick off the upgrade don't don't
8:53
you know access your mail don't don't
8:55
start any programs because that will
8:58
that's that's a fresh reboot and so
9:02
there shouldn't be any now I'm not
9:04
talking about startup programs you know
9:06
I'm saying that's what I don't want to
9:07
digress about that
9:08
so this fix this problem with this
9:11
customer which is a relief because you
9:15
know I'm saying email can be very very
9:17
problematic if you [ __ ] up one of
9:22
these Americans email access they might
9:27
hate you for the rest of your life and
9:30
you're that bastard technician that
9:33
[ __ ] up their email after upgrading
9:36
from Yosemite to El Capitan and they
9:38
will never forget you even on their
9:41
deathbed they will remember that time
9:44
that that goddamn [ __ ] technician
9:46
from Colorado
9:49
[ __ ] up my email on my Mac adios