Another computer problem in the world order. This time an individual is having blue screen problems with Microsoft Windows 10 operating system. What else is new in Microsoft land?
Here is their initial request:
“Scanning for malware and computer went to blue screen and will not boot. Can it be recovered?”
This individual was using a Dell Inspiron computer with Microsoft Windows 10 operating system installed. They were NOT able to use system restore. I was NOT able to remotely connect to this computer and you will find out the error soon enough.
Here is my response:
Are you able to boot into the advanced options? If so try command prompt safe mode with networking option. If you are unable to access the advanced options menu, then you can create a recovery drive.
You would need another computer with Windows 10 to create this USB flash drive. Anyways, you can type in this command to run a system file check:
sfc /scannow
I recommend running it two or three times. This individual could NOT download any remote support software. They received the following error message:
“…is not recognize as an internal or external command, operable program or batch file.”
You are receiving this error when trying to download from the Internet, could be because your computer is having problems. I would recommend running malware, spyware, and virus scans. You can use my preferred spyware removal tool.
I can provide a link to the free version if you want. You can run a virus scan with Windows defender that is built into Microsoft Windows 10. What program were using to scan for malware?
This individual was NOT able to download anything from the Internet. Desperate times require desperate measures. You might be able to run a scan with Windows defender in command prompt.
I am looking for the exact command to run. Please type the following command including the quotes:
“%ProgramFiles%\Windows Defender\MpCmdRun.exe” -Scan -ScanType 1
You should be able to open up another command prompt with administrator rights while system file check scan is still running. This individual received a cannot find path specified error. This is a common occurrence in Microsoft Windows when malware, spyware, viruses have infected your computer.
Even a corrupt Microsoft Windows installation will cause these types of error messages. You can try this command instead:
“%ProgramFiles%\Windows Defender\MSASCui.exe” -QuickScan
This command will try to open the Microsoft Windows Defender graphical user interface and perform a quick scan. This individual was still not able to start a Windows Defender virus scan. Can you browse to this folder?
C:\Program Files\Windows Defender
You would need to use this command twice to go to the root of C:
cd ..
Then type in:
cd Program Files
cd Windows Defender
If you are able to get to that directory you can enter these commands:
MpCmdRun.exe” -Scan -ScanType 1
MSASCui.exe” -QuickScan
After the system file check scan is complete then restart your computer and see if you are able to boot into normal windows mode. If you cannot then you can try performing a check disk scan. Type this command:
chkdsk c: /f /r
Type Y for yes at a volume in use message. Restart your computer and do not touch the keyboard. A check disk scan should begin within 10 seconds.
If a check disk scan does not begin, type the command again and schedule it again. Running system file check and check disk scans might fix your computer enough so that it will boot normally. This individual had been using Spyhunter to scan for malware.
These tactics did NOT fix this Microsoft Windows 10 problem. Have you tried a “Reset this PC”? After running system file check and check disk scans sometimes system restore and reset this PC will work.
If you do NOT have any important data on that computer, you might be able to perform a factory recovery or reset. You might find it in a F11 or F12 menu. You would press one of those keys before Windows tries to boot.
If you know your Dell service tag, then you can try to find out how to perform a factory reset on the Internet. Since I do NOT own any newer Dell computers, it is difficult for me to know what keystroke will take you to a factory reset option. I know that older Dell computers would sometimes include it in the F8 advanced boot options menu.
This is one of those cases where preventative maintenance may have been productive. Here is a gold tip. You should always make sure you have recovery media as soon as you purchase a new computer.
Most computer manufacturers are cheap and will not include recovery discs. However, most of them give you the ability to create recovery media. Create your recover media as soon as you receive your new computer.
Microsoft Windows 10 has another option to create recovery media. However, you would need a second computer with Microsoft Windows 10 operating system installed. You would then create a recovery drive with that second computer.
If you are technology proficient enough, you can take the hard drive out of this computer and install it in another computer with Microsoft Windows 10 operating system. You would then perform your malware, spyware, and virus scans. You cannot perform a system file check in this manner.
However, you can perform a check disk scan. Also, you could use my preferred PC optimization tool to clean up junk files and the windows registry. If you are still not able to fix your Microsoft Windows 10 blue screen problem, then you potentially could purchase recovery discs from Dell, Amazon.com, and or eBay.com
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